Intake Specialist, Broadway (53573)
About The Position
The Community Empowerment Center site, located at 90 Beaver Street administers the Atlas (SEPS), SSVF, Homebase and STEHP programs. The Intake Specialist is the primary point of contact for each program. This position requires a high level of professionalism in appearance, demeanor and in interacting with perspective clients, service providers, funding agencies, and community stakeholders. He/she coordinates the intake process, reviews eligibility documentation, schedules appointments, makes referrals, and determines the services to be rendered based on an evaluation of each case.
Requirements
- Bilingual English/Spanish required
- Knowledge of the NYC public benefits system, HRA and DHS
- Experience working in non-profit organizations and commitment to social justice.
- Excellent communication skills and ability to advocate.
- Ability to work independently and collaborate with a team.
- Entrepreneurial spirit, ability to problem solve and build relationships
- High School Diploma or equivalent required.
Nice To Haves
- Bachelors degree preferred.
Responsibilities
- Receives callers and in person visitors, answer their questions, takes messages, provides them information/referrals and/or schedule them for an intake appointment and direct them to other staff or agency services as appropriate;
- Screens and assesses individuals for program eligibility and determines the appropriate next steps for all individuals seeking assistance;
- Reviews eligibility documentation to ensure compliance with contractual guidelines;
- Coordinates with supervisor to schedule new client intakes;
- Ensures that all client resources are up-to-date and available in reception area;
- Perform periodic outreach activities to publicize the availability of services;
- Ensures the reception area is well-maintained and safe;
- Receives and sorts mail and deliveries;
- Performs data entry, filing, copying and faxing of documents;
- Ensures staff and clients sign daily logs;
- Assists in preparing letters and documents for community based outreach activities;
- Perform other duties as assigned by the supervisor or program directors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
