Intake Specialist/Client Relations

JT Legal Group APC. • Glendale, CA

10h • $20 - $25 • Hybrid

About The Position

The Intake Specialist / Phone Sales Representative speaks with prospective clients, evaluates their needs, builds trust, and converts qualified leads into retained clients. The role involves initial case screenings, explaining the firm’s services and retainers, following up with leads, and maintaining accurate records in the CRM. This is a full-time, Monday–Friday position with flexible work-from-home options available. Compensation consists of base pay plus commission.

Requirements

• Strong communication and relationship-building skills.
• Comfort discussing legal matters with empathy and professionalism.
• Ability to handle objections and close sales.
• Organized, self-motivated, and goal-oriented.

Nice To Haves

• Previous phone sales, intake, or customer service experience.
• Bilingual in English and Spanish.

Responsibilities

• Answer incoming calls from prospective clients.
• Conduct initial case screenings and gather relevant information.
• Explain the firm's services and retainers.
• Follow up with leads and maintain communication.
• Convert qualified consultations into signed clients.
• Maintain accurate notes and updates in the CRM.
• Meet and exceed individual performance goals.

Benefits

• Health insurance
• Vision insurance
• 401(k)
• Company parties
• Dental insurance
• Competitive base pay plus commission
• Paid training and ongoing support
• Career growth opportunities
• Supportive, fast-paced team environment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed