Intake Specialist

Programs For Parents Inc•Newark, NJ

5d•Hybrid

About The Position

Make a Difference from Day One — Join Programs for Parents (PFP) Are you passionate about helping employees thrive while supporting an organization that strengthens children, families, and communities? At Programs for Parents (PFP), you'll have the opportunity to contribute to a mission-driven nonprofit that helps ensure every child gets the best possible start in life. We serve Essex County, NJ by empowering families, supporting childcare providers, and advocating for quality early childhood education. Our work encompasses providing education and referrals, promoting best practices, and connecting families with essential financial resources to help them thrive. Our Culture & Values At Programs for Parents, we look for team members who: Lead with respect and empathy. Communicate openly and professionally. Embrace change and continuous improvement. Collaborate across departments to solve problems. Take ownership and accountability for their work. Support our mission of strengthening children, families, and communities. Compensation & Benefits We believe that the people who support our mission deserve support too. That's why we prioritize employee well-being with competitive salaries and benefits. This is a full-time, exempt position working a 35-hour work week with a hybrid work schedule. Pay Rate: $25.83/hour We offer a comprehensive benefits package including: Medical, Dental, and Vision coverage 403(b) retirement plan with employer matching Life Insurance and Long-Term Care Insurance Generous paid time off, including vacation, sick, personal, and self-care days Employee Assistance Program Professional development opportunities Parking and Transportation benefits Position Summary The Child Care Resource and Referral Department provides families with access to a broad selection of childcare referrals and community resources; conducts parent engagement events, community events, and parent workshops; and provides customer service to families and childcare providers seeking information regarding program eligibility and subsidy payments. As the Intake Specialist, you will provide superior customer service to families and child care providers seeking information regarding program eligibility, payment, and child care options in accordance with standard procedures outlined in the Subsidy Operations Manual.

Requirements

Strong verbal and written communication skills
Ability to communicate effectively with diverse populations
Strong critical thinking, analytical, and problem-solving skills
Strong attention to detail
Strong organizational skills
Ability to multitask in a fast-paced environment
Ability to perform intermediate-level math
Ability to enter data with a high degree of speed and accuracy
Ability to meet productivity standards within established timelines
Knowledge of Microsoft Office
High school diploma required
Experience in human services or the child development industry is preferred

Nice To Haves

an associate's degree preferred
Bilingual, Spanish/Creole preferred

Responsibilities

Communicating with families and providers in person, by phone, and through written correspondence.
Reviewing applications and calculating household income to determine program eligibility with a minimum 90% accuracy rate.
Operating various computer systems to conduct searches for initial applications, redetermination, and/or updating information.
Providing an overview of program requirements and procedures to families and childcare providers on how to choose quality care.
Informing program participants of childcare options
Explaining program requirements and procedures to families and childcare providers.
Providing community referrals as needed.
Linking participants to childcare resources and referrals as needed.
Assisting childcare providers with payment and eligibility inquiries.
Entering data into internal and external databases.
Participating in staff meetings and training workshops.
Maintaining, securing, and safeguarding confidential information
Providing other related duties as requested, assigned, or directed.