Intake Specialist, SBH

SOUTH MIDDLESEX OPPORTUNITY COUNCIL • Framingham, MA

62d • $0 - $24 • Hybrid

About The Position

The Intake Specialist will maintain an in-depth knowledge of the service types and providers available in order to set up intake appointments for new clients of SBH. This role works closely with SMOC programs to set-up quick appointments that help clients stay engaged in their treatment or recovery. Bilingual and Trilingual candidates are needed for this position.

Requirements

• Bilingual in English and Spanish required.
• Proficiency with Excel and Word skills required.
• Customer service experience.
• A successful background check is required.

Nice To Haves

• Trilingual candidates are needed for this position.
• Experience with authorizations preferred.

Responsibilities

• Assist programs and clients in person and over the phone in setting up diagnostic evaluations with an appropriately skilled provider at SMOC Behavioral Health.
• Maintain and update daily admission log of all intakes.
• Manage and deliver weekly waitlist to the Clinicial Directors, make periodic contacts to clients awaiting services.
• Communicate with referring parties by email and phone who are inquiring about the status of clients waiting to be seen.
• Work with directors as needed for programs requiring specialized documentation of new clients or referrals.
• Maintain up to date knowledge of clinician's areas of specialization and availability working with clinicians and their supervisors.
• Document all necessary client demographics and billing information.
• Enter all new clients into the electronic health record.
• Check insurance eligibility, verify copay amounts, and make sure clients understand the limits of their insurance coverage and any payments they will be expected to make.
• Obtain initial authorizations when required by payers.
• Place clients into Substance Use Residential Recovery programs and enter clients into Virtual Gateway for BSAS enrollment.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Provide front desk coverage as needed.
• Other duties as assigned.

Benefits

• All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed