Intake Specialist

S.T.A.R. - STAND TOGETHER AND RECOVER CENTERS, INC. • Phoenix, AZ

18d • $20 - $24

About The Position

The Intake Specialist engages new members in the admissions process for referrals to S.T.A.R. - Stand Together And Recover Centers, Inc. outpatient treatment services. The role provides warm, professional outreach to schedule intake appointments, ensures enrollment paperwork is complete and accurate and meets payer compliance standards, and helps new members develop appropriate Individualized Service Plans (ISPs). The Intake Specialist also conducts ongoing outreach to members who have not made contact or engaged in services for more than 10 days, and uses standard office software to track referrals and coordinate next steps.

Responsibilities

• Reach out to new referrals and document successful and unsuccessful attempts in the Electronic Health Record (EHR) within 24 hours.
• Conduct and document ongoing outreach attempts for members listed on “no attendance” reports.
• Provide excellent customer service in interactions with the community and potential new members.
• Educate potential members about available services.
• Schedule intake and orientation appointments for new members.
• Explain S.T.A.R. enrollment paperwork clearly and support members in completing it in full.
• Complete high-quality enrollment paperwork that meets payer compliance guidelines while building rapport and supporting member participation.
• Coordinate with the center receptionist and site management about new member start dates to facilitate transitions into services.
• Maintain contact with relevant clinical team members from outside agencies during admissions, including case managers, clinics, primary care providers, family, and other care team members as needed.
• Facilitate development of a S.T.A.R. Individualized Service Plan (ISP).
• Participate in required Clinical Oversights facilitated by a Behavioral Health Professional (BHP).
• Use Outlook for email and calendar functions, and Microsoft Teams for communication, as directed.
• Attend all staff meetings.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed