Intake Specialist

Centria Autism•Farmington Hills, MI

1d•$20 - $25•Onsite

About The Position

The Intake Specialist is responsible for initiating contact and providing support to our clients seeking ABA therapy by smoothly guiding them through the intake process. This role requires someone who has excellent time management, is results-driven, and responds positively to adjustments.

Requirements

Bachelor's Degree, or equivalent work in Sales and/or Healthcare
Two (2) to three (3) years of inside sales or phone-based experience
Successful sales conversations and sales presentations experience
Basic computer skills
Working knowledge of laptop/desktop PC
Proficiency in Microsoft Suite (Word, Excel)
Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
Ability to follow written instructions
Ability to use computers and computer/software programs
Able to communicate expressively and receptively
Proficiency in PC software, especially word processing and spreadsheet programs
Effective communication skills, both written and verbal, with internal and external stakeholders
Ability to build rapport with team members, explain complicated information in an approachable and easily understood manner, effectively handle challenging phone conversations, and represent the Centria brand
Ability to organize, prioritize, and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks
Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes
Excellent interpersonal and listening skills
Aptitude for applying critical thinking and problem-solving skills
Demonstrated strong work ethic with attention to detail, accuracy, and quality
Established track record of generating error-free work.

Responsibilities

Receive initial connections with clients and develop strong relationships with families.
Build and maintain relationships with families and guide them through the diagnosis process.
Manage a high volume of communication with new families and existing families waiting for a diagnosis.
Follow up with all logistics-related communication from initial intake call to completed assessment.
Categorize client's needs, clarify information, resolve, and provide solutions or alternatives.
Communicate statuses on all leads and referrals and report back positive progress in services.
Create and maintain accurate and confidential client files in relevant systems (e.g., SalesForce, CareConnect) throughout the intake process.
Communicate effectively with team members to ensure a coordinated and efficient workflow.
Obtain signatures on start-of-care documents.
Schedule Initial Assessment appointments with families in coordination with Operations/Clinical teams.
Participate in major projects and the implementation of new initiatives and processes.
Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
Responsibility to report violations of Company policies or the Code of Conduct.