Intake Specialist

Youth Advocate Programs, Inc.•Bethlehem, PA

13d•Hybrid

About The Position

The Intake Specialist plays a vital role in initiating and completing the intake process for Children and Youth referred to the program. This includes collecting, organizing, and verifying required documentation and information, ensuring timely processing of referrals, and accurately entering participant data. The Intake Specialist works closely with families, CYS Caseworkers, and program staff to connect youth to appropriate services and supports. Using a strength-based, youth-centered approach, the Intake Specialist builds rapport with participants and families while in their homes and communities, promotes engagement, and supports positive outcomes. The role also includes administering assessments, conducting entry and discharge surveys, supporting outcome tracking, and assisting in facilitating mandatory program classes. Additionally, the Intake Specialist helps train new staff on system processes, contributes to polished and professional agency representation and ensures effective communication with referring authorities and stakeholders.

Requirements

1-2 years of experience in program intake, case management, or administrative support in a human services setting.
Strong communication and organizational skills
Proficient in Microsoft Office Suite.
Position requires reliable transportation, valid driver's license, and current auto insurance coverage.

Nice To Haves

Bachelor's Degree in Social Work, Human Services, or related field is preferred.
Experience in child welfare, case management intake, or placement services is strongly preferred.
Knowledge or experience using electronic health record (EHR) systems is a plus.
Bilingual (Spanish Speaking ) is a plus.

Responsibilities

Initiating and completing the intake process for Children and Youth referred to the program.
Collecting, organizing, and verifying required documentation and information.
Ensuring timely processing of referrals.
Accurately entering participant data.
Working closely with families, CYS Caseworkers, and program staff to connect youth to appropriate services and supports.
Building rapport with participants and families while in their homes and communities, promoting engagement, and supporting positive outcomes.
Administering assessments.
Conducting entry and discharge surveys.
Supporting outcome tracking.
Assisting in facilitating mandatory program classes.
Helping train new staff on system processes.
Contributing to polished and professional agency representation.
Ensuring effective communication with referring authorities and stakeholders.
Transporting participants to court hearings, job interviews and doctor's appointments.