Intake Specialist

Mcdivitt Law Firm•Denver, CO

18d•Onsite

About The Position

McDivitt Law Firm is seeking a motivated, compassionate, and results-oriented Intake Specialist to join its Denver team. As the first point of contact for prospective clients, the Intake Specialist creates a positive first impression, builds trust, and helps individuals take the first step toward obtaining legal representation. The role calls for empathy, patience, active listening, strong communication and customer service skills, and the ability to guide people through difficult circumstances. The successful candidate will thrive in a fast-paced, team-oriented environment and use sales skills to help qualified prospective clients retain the firm. The schedule includes one afternoon/evening shift on Mondays, in-office hours Tuesday through Friday from 8:00 a.m. to 5:00 p.m., and alternating weekends and holidays. Compensation is $20–$30 per hour, depending on experience, with bonus opportunities. The firm provides comprehensive training, ongoing support and professional development, a collaborative team environment, and an employee benefits package.

Requirements

At least one year of office or customer service experience.
Excellent verbal and written communication skills, including strong telephone skills.
Strong interpersonal skills and emotional intelligence, with the ability to communicate empathetically and compassionately, especially with people experiencing difficult or stressful circumstances.
Ability to establish trust, build relationships, and confidently guide prospective clients through the intake process.
Strong organizational, multitasking, and data entry skills, with exceptional attention to detail.
Comfort learning new technology and using case management or CRM software.
Ability to work independently and collaboratively in a fast-paced environment.
Positive attitude, strong work ethic, and commitment to outstanding client service.
High school diploma or equivalent.
Ability to work one Monday afternoon/evening shift, in-office Tuesday through Friday from 8:00 a.m. to 5:00 p.m., and alternating weekends and holidays.

Nice To Haves

At least one year of sales experience is preferred.
Prior experience in insurance claims adjusting, personal injury, or workers' compensation is a plus but not required.
Spanish-speaking or bilingual candidates are preferred but not required.

Responsibilities

Respond promptly and professionally to prospective client inquiries received by telephone and online.
Conduct intake interviews to gather information about accidents, injuries, insurance coverage, and potential claims.
Use empathy, patience, and active listening to ensure prospective clients feel heard, understood, and supported.
Build rapport, address questions and concerns, and guide qualified individuals through the process of retaining the firm.
Follow up consistently and in a timely manner with prospective clients.
Review and explain sign-up documents and assist new clients throughout the intake process.
Accurately enter and maintain client information in the firm's case management system.
Collaborate with attorneys, case managers, and other departments to support a smooth transition from intake to representation.
Meet performance expectations for responsiveness, intake quality, and client conversion.
Provide professional, empathetic, and respectful customer service to every prospective client.