Intake Specialist
About The Position
The Intake Specialist performs intake functions for The Workforce Connection programs serving Boone, Stephenson, and Winnebago counties, and enters participant information into the state database. The role presents information about Workforce Connection services, hosts orientations, and administers tests and assessments. The Specialist also supports assigned services, records, reports, and program development while collaborating with program and community partners. The position includes reviewing applications and eligibility documents, documenting verification evidence, and assigning eligible clients to Career Planners according to reporting criteria. The Specialist also assists participants at the Career Center, supports recruitment and community outreach, maintains partner relationships, and responds professionally to requests and concerns. The role requires protecting confidential records and maintaining knowledge of program goals, guidelines, and eligibility criteria.
Requirements
- A combination of education and relevant work experience aligned with the duties of the position.
- Demonstrated ability to work with individuals facing barriers to employment and to understand and communicate with diverse groups.
- Ability to motivate and assist individuals in performing work.
- Strong verbal and written communication skills.
- Intermediate to advanced computer skills.
- High participant-service focus.
- Functional use of Microsoft Word, Excel, PowerPoint, Teams, SharePoint, and Outlook.
- Ability to travel regularly within Goodwill’s territory.
- Valid driver’s license and proof of auto insurance.
Responsibilities
- Provide intake services and enter participant data into The Workforce Connection database (IWDS) in a timely manner.
- Host orientation sessions at The Workforce Connection and community events, and administer tests and assessments.
- Review intake files and application documents to verify initial eligibility under program policy.
- Review applications for completeness and document all verification evidence.
- Assign new eligible clients to Career Planners according to reporting criteria.
- Assist staff with recruitment efforts and guide participants on eligibility documentation requirements.
- Assist at the Career Center front desk and help participants access resources, including resume development, online job searching, the career closet, and referrals.
- Develop and maintain relationships with partner and community agencies that refer customers.
- Conduct strategic outreach to local organizations to promote Workforce services and programs.
- Participate in meetings, committees, and ongoing training related to working effectively with program participants.
- Ensure confidentiality of records.
- Respond promptly and professionally to requests, complaints, and problems.
- Maintain working knowledge of program goals, guidelines, eligibility criteria, and other State and Federal agencies and programs.
- Work flexibly with people from diverse social, economic, and educational backgrounds.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- Basic and voluntary life insurance
- Short-term disability
- Employee assistance program
- Retirement plans with employer discretionary match
- Bonus opportunity
- Paid time off
- Flexible schedule
- Training programs
- Tuition reimbursement
- Career advancement opportunities
- Employee discounts
- Supportive, inclusive workplace
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
