Intake Specialist

Housing Works • New York, NY

25d • $20 - $21

About The Position

The Intake Specialist screens patients, verifies insurance eligibility, registers new patients, and ensures that daily sliding fee scale applications for uninsured patients are complete and uploaded into the Electronic Medical Record (EMR). The role issues Good Faith Estimates for patients who do not want to use insurance or are self-pay, and assists the Patient Care Coordinator with medical case management services for Primary Care patients.

The Intake Specialist supports insurance enrollment and navigation, including assisting uninsured patients with NYS Marketplace enrollment, ADAP applications for Health Services clients, and PrEP, HIV, and Hep C navigation services. The position works with scheduled and walk-in patients, participates in interdisciplinary and medical staff meetings, and provides coverage for Patient Service Representatives as needed. The role also supports advocacy efforts and provides strengths-based, gender-affirming, trauma-informed, low-threshold, harm reduction-aligned healthcare to patients with diverse identities and lived experiences.

Requirements

• Ability to navigate and utilize Microsoft Office Suite.
• Solid knowledge of HIPAA regulations regarding medical document requests.
• Strong organizational and case management skills.
• Ability to work flexible hours, including 9 AM–5 PM on non-late clinic days, 11 AM–7 PM on late clinic days, weekend shifts from 9 AM–5 PM, and evenings as needed.

Nice To Haves

• Associate’s degree preferred.
• Spanish proficiency preferred.

Responsibilities

• Complete New York State Assistor Training for Insurance Enrollment within the first 30 days.
• Assist uninsured patients with insurance enrollment through the NYS Marketplace, including ADAP applications for Health Services clients and PrEP, HIV, and Hep C Navigation Services.
• Issue Good Faith Estimates at least three days before a client’s visit when required.
• Verify insurance eligibility for scheduled and walk-in visits.
• Complete Sliding Fee Scale applications for uninsured or underinsured patients and upload them into the EMR.
• Enroll clients in Medicaid HMO and assist them with changing insurance or their Primary Care Provider (PCP).
• Participate in interdisciplinary meetings, morning huddles, regular medical staff meetings, and Quality Improvement (QI) sessions.
• Support and participate in advocacy efforts to combat homelessness and AIDS.
• Provide excellent customer service, address concerns, and escalate issues to the Clinic Manager or Health Center Director as needed.
• Uphold Housing Works’ core values: All-In, Stronger Together, High Performance, and Membership.
• Adapt to a fast-paced environment and assist in other roles based on priority demands.
• Perform additional duties as assigned by the Health Center Director or Clinic Operations Manager.
• Provide coverage for Patient Service Representatives as needed.
• Provide strengths-based, gender-affirming, trauma-informed, low-threshold, harm reduction-aligned healthcare to patients with diverse identities and lived experiences.

Benefits

• Three comprehensive healthcare plans to choose from based on priorities and budget; Housing Works covers most of the plan, with employees paying a portion based on salary.
• PTO accrual begins immediately, with up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree