Intake Specialist

Bowling Green Inn of Brandywine•East Marlborough Township, PA

13d•Onsite

About The Position

The Intake Specialist manages the facility intake process and liaises with the remote admissions team. The role establishes professional rapport with clients so they feel welcome upon arrival, supports the arrival and initial assessment process, searches clients and their belongings for prohibited items, and orients clients to the facility. The Intake Specialist ensures required paperwork is completed and documentation is maintained. The position is onsite, Monday through Friday, with work every other weekend, from 4:00 p.m. to 12:30 a.m. It also involves coordinating with clients, families, admissions, and clinical staff; assisting with treatment-plan and schedule setup; and providing customer service in line with Acadia Healthcare standards.

Requirements

High school diploma, GED, or equivalent.
Excellent communication and customer service skills.
Ability to use required computer programs.
De-escalation training, CPR, and/or First-Aid certification as required by the facility.

Nice To Haves

One to two years of experience in a patient care environment in a substance use or behavioral health setting is preferred.

Responsibilities

Liaise with clients and families of potential admissions to address questions and concerns.
Coordinate facility tours for potential admissions and their families.
Coordinate with the remote admissions team and onsite clinical team to obtain necessary approvals and plan client arrivals, including travel arrangements as applicable.
Establish professional rapport with clients and help them feel welcome upon arrival.
Support the client arrival process, including coordinating assessments and bed placement and searching clients and their belongings for prohibited items.
Orient clients to the facility and milieu.
Liaise with direct care, nursing, and clinical teams to help ensure clients are set up with a treatment plan and schedule as needed.
Ensure intake paperwork is completed promptly and required documentation is maintained.
Discuss a client’s financial responsibility and accept payment as applicable.
Provide exceptional customer service in line with Acadia Healthcare standards.
Comply with organizational policies, procedures, performance improvement initiatives, and confidentiality requirements.
Communicate clearly and effectively with people receiving services, family members, guests, and healthcare team members.
Develop and maintain constructive, cooperative working relationships and encourage mutual trust, respect, and cooperation among team members.
Maintain regular and predictable attendance.