Intake Specialist - Mesa, AZ

A New Leaf•Mesa, AZ

17h•Onsite

About The Position

A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve. The Intake Specialist provides front-line support in a low-barrier emergency shelter by coordinating intake and check-in services, assessing immediate client needs, maintaining accurate documentation, and connecting clients with appropriate shelter and community resources. This position supports daily shelter operations and promotes a safe, welcoming, and trauma-informed environment for individuals experiencing homelessness and other complex life circumstances while ensuring compliance with agency policies, program requirements, and documentation standards.

Requirements

High school diploma, GED, or equivalent required
One (1) year of experience in client intake, administrative support, human services, social services, shelter operations, behavioral health, case management, customer service, or a related field required.
Strong verbal and written communication skills required.
Must Be At Least 21 Years of Age
Class One Fingerprint Clearance Card
Central Registry Background Check
Drug Screening
CPR/First Aid Certification
Valid Unrestricted Driver’s License
Current Auto Liability Insurance
39 Month Motor Vehicle Record
Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.
As a mandated reporter under Arizona statute A.R.S. § 13-3620, you are required to immediately report any suspected abuse or neglect of a minor to your Supervisor, Manager, Director, Clinical Director, or Chief Officer, who will assist in making the appropriate report to authorities.

Nice To Haves

Experience working with adults experiencing homelessness preferred.
Knowledge of community resources and social services preferred.
Experience working with individuals experiencing behavioral health challenges, substance use disorders, trauma, or other complex life circumstances preferred.

Responsibilities

Complete intake and check-in procedures for incoming clients, including bedbug and contraband searches, distribution of hygiene and basic needs supplies, and completion of all required intake documentation.
Assess immediate client needs and provide appropriate resources, referrals, and support services utilizing trauma-informed and client-centered practices.
Maintain a low-barrier approach to service delivery within the emergency shelter program.
Coordinate and facilitate resident orientations and intake appointments.
Maintain the bed roster, assign resident bays, and conduct brief health screenings in accordance with communicable disease prevention practices.
Provide client care and participate in required client care supervision in accordance with state regulations and A New Leaf policies and procedures.
Complete all required documentation and data entry accurately and timely, including maintaining HMIS data quality standards and case management schedules as designated by the program.
Support administrative functions, case management activities, and front-line shelter operations.
Answer incoming calls, conduct pre-screen assessments, respond to inquiries, retrieve voicemail messages, and direct callers and visitors to the appropriate staff or department.
Receive and assist visitors, donors, vendors, volunteers, and community members, screening and prioritizing requests while ensuring excellent customer service.
Collaborate with the Program Manager to prioritize program activities and operational needs.
Attend and actively participate in required meetings, trainings, and special projects, including facilitating staff training as assigned.
Assist program staff with special projects, including data collection, analysis, and summary reporting.
Respond appropriately to client crises, conflicts, and behavioral concerns utilizing de-escalation techniques and agency procedures.
Monitor the shelter environment and promptly report safety concerns, incidents, behavioral issues, facility maintenance needs, or emergencies in accordance with agency procedures.
Assist in maintaining a clean, safe, and welcoming shelter environment.
Maintain professional and respectful relationships with clients, staff, community partners, and the public while ensuring positive representation of A New Leaf.
Maintain confidentiality and adhere to agency policies, ethical standards, and all applicable local, state, and federal laws and regulations.
Perform other duties and responsibilities as assigned.