Intake Specialist

State Auditor's Office•Austin, TX

4d•$45,500 - $72,500•Hybrid

About The Position

The Intake Specialist performs moderately complex to complex intake operations for fraud reports concerning improprieties and illegal acts involving entities that receive state funds. The position conducts initial assessments and helps analyze reported issues to support effective decisions and responses. It works under moderate supervision, with limited latitude for initiative and independent judgment. The position is primarily in-office in Austin, Texas, with limited telecommuting days depending on team and agency needs. Regular onsite attendance is an essential function. The role is 40 hours per week.

Requirements

Graduation from an accredited four-year college or university, with major coursework in accounting, criminal justice, business administration, public administration, or a related field.
At least one year of relevant experience in a government or legal setting; related graduate-level education may substitute for work experience on a year-for-year basis.
Knowledge of standard office equipment and computer software programs, including Word and Excel, evidenced by formal coursework, training, or previous experience.
Verbal and written communication skills, attention to detail, and ability to handle confidential and sensitive information.
Ability to work effectively in a team environment with positive interactions and manage multiple tasks.
Must obtain a Certified Fraud Examiner (CFE) designation within two years of the effective date of placement.
Must be authorized to work for any employer in the United States; the SAO does not sponsor employment visas or participate in the STEM OPT extension program.

Nice To Haves

Knowledge of Texas state government laws.
Skill in hotline operations or financial crimes examination.

Responsibilities

Collect and accurately process fraud reports received through the fraud web portal, telephone, mail, and direct delivery.
Communicate with members of the public, internal staff, and government officials to gather information for assessing allegations and recommending responses.
Review fraud reports, respond to appropriate parties, and make informed complaint assessment decisions.
Follow up on and monitor fraud reports to support timely assessment and response.
Research, analyze, and report information from public, business, and government resources to contribute to fraud report intake and assessment.
Brief management on intake activities.
Research and analyze reports for indicators of fraud and trends, and provide reports to SAO investigators, audit teams, and others.
Contribute to testing, implementation, development, and maintenance of policies, procedures, and software and hardware tools.
Develop assessment and analytical skills under the guidance of investigative analysts and management.
Prepare and deliver training presentations on intake operations and practices.
Assist management with assigning cases to investigators.
Assist with maintaining points of contact for state entities.
Assist with organizing and preserving records for retention purposes.
Perform other related duties as assigned.