Intake Specialist

LIFECARE ALLIANCE • Columbus, OH

36d • $17 - $20 • Onsite

About The Position

This position is responsible for supporting the intake, screening, and enrollment process for home-delivered meals and nutrition programs at LIFECARE ALLIANCE. The Intake Specialist plays a crucial role in ensuring that eligible individuals receive the services they need by efficiently managing the intake process and maintaining high standards of client engagement and communication.

Requirements

• High school diploma or equivalent
• Experience using client management systems, databases, or referral portals
• Ability to communicate over the telephone and in person with a diverse public, including older adults and handicapped individuals
• Knowledge of modern office practices and procedures
• Exceptional customer service skills
• Ability to answer multi-line telephone system

Nice To Haves

• Preferred completion of an associate’s degree in human services, Business Administration, or a related field
• Familiarity with Medicaid, Older Americans Act programs, or other publicly funded services

Responsibilities

• Conduct initial screenings and assessments for individuals seeking services, ensuring accurate collection and documentation of client information.
• Engage with clients in a compassionate and professional manner to understand their needs and provide relevant information about available programs.
• Evaluate client eligibility for services based on established criteria and guidelines.
• Communicate eligibility decisions clearly and effectively to clients, providing guidance on next steps and addressing any inquiries or concerns.
• Utilize client management systems, databases, and referral portals to accurately enter and maintain client data.
• Ensure compliance with organizational policies and procedures, as well as relevant regulations and standards.
• Collaborate with internal teams and stakeholders to facilitate seamless service delivery and address any issues or challenges that arise during the intake process.
• Participate in team meetings and contribute to continuous improvement efforts to enhance the efficiency and effectiveness of intake operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED