Intake Specialist

Daybreak Independent Services, Inc. • New York, NY

6d • $22 - $24 • Onsite

About The Position

The Intake Specialist helps individuals navigate the agency’s enrollment process and the OPWDD Front Door process. The specialist is the point person and advocate for individuals seeking services, supporting them and their families through the process as seamlessly and efficiently as possible while ensuring that individuals are treated with respect and dignity through person-first practices. The role reports to the Director of Intake and Social Services (also referred to in the description as the Intake Director) and is based in the Bronx, New York. It is a full-time, non-exempt position, scheduled Monday through Friday and some weekends, for 35–40 hours per week. The stated salary range is $22–$24 per hour.

The Intake Specialist handles referrals, gathers family and medical documentation, identifies needs, maintains intake records, and provides information and assistance to individuals and families. The position also supports agency events, coordinates tours and trials, follows up with families, advocates for clients’ rights and access to resources, and maintains confidentiality in accordance with state and federal laws.

Requirements

• Bilingual abilities are required.
• Associate degree or bachelor’s degree in social work is preferred, or one year of experience in human services, special education, or a related field.
• Excellent attention to detail.
• Ability to get along well with coworkers and people at multiple administrative and management levels.
• Ability to work under pressure and meet deadlines.
• Responsive to supervision.
• Knowledge of OPWDD and Medicaid Waiver services.
• Flexibility and a strong work ethic, including willingness to take on additional tasks and work beyond regular work hours when required.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access.

Nice To Haves

• Associate degree or bachelor’s degree in social work (preferred).
• Driver’s license (preferred).

Responsibilities

• Adopt, implement, and promote agency values and philosophy.
• Accept referrals, support families during the referral process, obtain family history and intake and medical documents, and ensure Medicaid documentation and documentation of a current diagnosis are available or pending.
• Identify client needs during initial contact with clients and families and obtain additional information through telephone and other contacts as appropriate.
• Prepare and enter information into the data system and review possible plans of action when an individual is ineligible for case management services.
• Schedule tours and new trials, observe trials, and lead trials when necessary; obtain and review trial questionnaires for completion by the program and clinical team.
• Participate in agency events, including DBIS Open Houses, Intake Fairs, and CCO presentations, as scheduled or requested by the supervisor. Event support may include confirming parent RSVPs, delegating responsibilities to programs or departments, providing documentation, ordering marketing items, speaking with parents, and other tasks required for successful events.
• Address parents’ intake concerns about services provided by the agency.
• Monitor information and referral activities for families awaiting assignment of a care manager and contact families on the wait list monthly.
• Advocate for clients’ rights and entitlements as recipients of mental health services and as people eligible for benefits such as special education and Medicaid; assist clients and families in accessing and securing resources.
• Maintain records of intake information, including referrals, phone calls, and sign-in sheets for parent visits and school visits.
• Maintain client and family confidentiality in compliance with state and federal laws.
• Prepare and submit reports summarizing activities upon request.
• Provide support and information to families of individuals served.
• Assist parents in communicating with program staff, Medicaid Coordinators, DDRO, other clinics, and others.
• Assist as part of the DBIS Conflict Resolution Team.
• Follow up with families every two months to discuss the individual’s progress.
• Perform other duties when requested.

Benefits

• Anthem premium medical health insurance
• Dental and vision insurance
• Life insurance benefits
• 403(b) retirement plan with a 2% bonus match based on the agency fiscal year ending turnover
• Short-term disability
• Term life insurance
• New York commuter benefits
• Tuition assistance program
• Paid sick and vacation time for eligible full-time employees after completing a three-month introductory period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree