Intake Specialist

Atticor•Lake Mary, FL

24d•$19 - $20•Onsite

About The Position

Atticor is hiring an Intake Specialist to serve as the first point of contact for prospective personal injury law firm clients. The role focuses on converting inbound leads into signed clients by assessing potential claims, building rapport, addressing objections, and guiding qualified prospects through sign-up. The Intake Specialist works with team leads and management in a fast-paced, performance-based call center environment, where strong closing skills, compassion, persistence, attention to detail, and follow-through are important. This is a full-time, in-person position in Lake Mary, Florida, with first- and second-shift openings. Compensation is $19–$20 per hour, depending on experience, plus discretionary bonus opportunities and benefits.

Requirements

1–3 years of experience in sales, call center, customer service, or other client-facing roles.
Proven sales ability and strong closing skills.
Comfort working toward performance metrics and conversion goals.
Excellent verbal, written, and interpersonal communication skills.
Ability to multitask and stay organized in a fast-paced environment.
Strong time management and follow-up discipline.
Confident, persuasive, and resilient mindset.
Sound judgment and professional discretion.
English proficiency is required.

Nice To Haves

Experience in a high-volume inbound sales environment.
Law firm intake or legal call center experience.
Bachelor’s degree.
Spanish language proficiency.

Responsibilities

Serve as the primary sales contact for inbound leads and inquiries.
Evaluate potential cases using established qualification criteria.
Present next steps and close qualified prospects over the phone.
Handle a high volume of inbound calls while meeting conversion goals.
Follow up with prospective clients by phone, email, chat, and text to drive sign-ups.
Overcome objections and build urgency to secure commitments.
Coordinate intake appointments with attorneys when needed.
Maintain detailed and accurate records in the CRM system.
Deliver a high-quality client experience that supports satisfaction and referrals.