Intake Specialist

The Refuge, A Healing Place•Ocklawaha, FL

1d•Onsite

About The Position

The Refuge, A Healing Place, is seeking a compassionate and detail‑oriented Intake Specialist to join our dedicated team. We are a residential treatment center specializing in trauma, mental health, substance use, eating disorders, and other co‑occurring conditions. Our mission is to provide a safe, supportive environment where healing can begin—and you’ll play a key role in welcoming clients into that process. The Intake Specialist oversees all aspects of the client intake process. This role works closely with our remote admissions team and serves as one of the first points of contact for clients entering treatment. Building rapport, ensuring comfort, and maintaining professionalism are essential to success in this position.

Requirements

High-school diploma, GED, or equivalent.
Must have excellent communication and customer service skills, and an ability to use required computer programs.
Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
Develops constructive and cooperative working relationships with others and maintains them overtime.
Encourages and builds mutual trust, respect and cooperation among team members.
Maintains regular and predictable attendance.
Requires a Level 2 Background Screening through the Florida Care Provider Background Screening Clearinghouse.

Nice To Haves

1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
De-escalation training, CPR and/or First-Aid certification as required by facility

Responsibilities

Facilitate the full intake process for incoming clients
Collaborate with the remote admissions team to ensure smooth transitions
Greet clients upon arrival and establish a welcoming, supportive connection
Conduct initial assessments and complete required intake procedures
Search client belongings and person for prohibited items in accordance with facility policy
Provide orientation to the facility, program expectations, and daily routines
Ensure all required documentation and paperwork is completed accurately and maintained appropriately
Liaise with client/family of potential admissions to address any questions, concerns, etc.
Coordinate facility tours with clients and families who are potential admissions.
Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
Orients client to the facility/milieu.
Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
May discuss client’s financial responsibility and take payment as applicable.
Provides exceptional customer service in line with Acadia Healthcare standards.