Intake Specialist

State of Illinois•Chicago, IL

3d•Onsite

About The Position

The Intake Specialist position is in our downtown Chicago Office located at 115 S. LaSalle Street, Chicago, IL. This position serves under the direction of the Intake Manager and is responsible for intake functions on mail, email, and online complaint applications received by the Department of Labor (DOL). The ideal candidate should also be hard working, able to communicate, and a team player. This unique opportunity offers an exceptional benefits package that includes health insurance, including eye care and dental, Deferred Compensation, life insurance, and retirement. If you desire to become a valued member of a hard-working and respected team and are up for a challenge or a change in your career, please take this opportunity to apply for this rewarding and gratifying position.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of high school and two years of office experience.
Requires the ability to keyboard accurately at 45 wpm.

Nice To Haves

One (1) year of experience in office methods and procedures, such as data entry, record-keeping, document organization, filing, and general office workflow.
One (1) year of experience in a customer service role.
One (1) year demonstrating extensive skills in writing, composition, grammar, spelling, and punctuation.
Basic proficiency with Microsoft Office Suite or similar software.

Responsibilities

Performs intake functions on mail, email, and online complaint applications received by the Department of Labor (DOL).
Reviews complaints for jurisdiction, completeness, and correctness.
Answers multiple telephone lines for the Fair Labor Standards Division, including phone lines handling minimum wage and overtime, child labor, rest and meal breaks, and wage payment and collection act inquiries.
Responds to general inquiries received by Fair Labor Standards via email and in person.
Serves as designated back up person for the processing and verification of monies collected by the agency.
Assists with other FLS functions as needed, including review of Child Labor Certificates, review of sub-minimum wage applications, referral and tracking of cases to the Office of the Attorney General, and more.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position)
10 -25 days of paid vacation time annually (10 days for first year of state employment)
12 days of paid sick time annually which carryover year to year
3 paid personal business days per year
13-14 paid holidays per year dependent on election years
12 weeks of paid parental leave
Pension plan through the State Employees Retirement System
Deferred Compensation Program – voluntary supplemental retirement plan
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)