OPG Intake Specialist
About The Position
The Colorado Office of Public Guardianship (OPG) is seeking an organized, service-minded Intake Specialist to coordinate referrals, respond to program inquiries, and support the administrative processes connecting individuals and referral sources with appropriate OPG staff. The role is a primary point of contact for courts, providers, community partners, and members of the public, helping ensure referral materials are accurate, complete, and tracked throughout intake. The Intake Specialist works closely with the Program Administrative Manager, Guardians, Senior Guardians, and program leadership. The position may also provide limited administrative assistance with client public benefits applications and related documentation as directed by authorized staff. It does not independently determine eligibility, make guardianship decisions, or assign cases. The position is hybrid and based in Greenwood Village, Colorado, with periodic statewide travel required. The general schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening or weekend work. The work calls for resilience and professionalism in responding thoughtfully to urgent or sensitive matters while maintaining focus on client needs, case responsibilities, and agency priorities. The Colorado OPG provides guardianship services to eligible indigent and incapacitated adults when other guardianship possibilities are exhausted. Its work is guided by dignity, self-determination, access and quality, collaboration, accountability, and transparency.
Requirements
- High school diploma or equivalent and one year of experience in reception, customer service, office administration, intake support, client services, public benefits application assistance, or a related field; an equivalent combination of relevant training and experience may be considered.
- Alternatively, an associate's degree in human services, social work, healthcare, public administration, business administration, legal studies, or a related field may substitute for the required year of relevant experience.
- Experience with Microsoft Office and ability to learn intake, database, or case management applications.
- Must be a Colorado resident.
- Successful completion of a criminal background check and the required Colorado Adult Protective Services (CAPS) background check.
Nice To Haves
- Experience with intake, referral coordination, front-desk customer service, administrative program support, or public benefits application documentation.
- Experience working with older adults, people with disabilities, or individuals with complex service needs.
- Experience in court-connected, public-sector, nonprofit, healthcare, legal services, or human services environments.
- Familiarity with guardianship, public benefits, community resources, housing assistance, Salesforce, or other case management systems.
Responsibilities
- Receive, review, and track referrals and inquiries; follow up with referral sources to obtain complete and current documentation.
- Serve as a professional first point of contact by telephone, email, and in person; greet visitors, respond to routine inquiries, and direct questions to appropriate staff.
- Gather and organize intake information, prepare summaries and referral packets, and coordinate scheduling and follow-up.
- Maintain accurate referral records and status updates in case management or tracking systems; monitor deadlines and outstanding items.
- Assist with forms, checklists, templates, intake data, and basic reporting to support consistent program operations.
- Provide limited administrative assistance with public benefits applications, renewals, and related documentation when assigned by authorized program staff.
- Handle sensitive information appropriately and refer complex, urgent, high-risk, or unusual issues to the Program Administrative Manager or program leadership.
Benefits
- Comprehensive State of Colorado benefits package, including medical and dental coverage, paid leave and holidays, retirement through Colorado PERA, and eligibility for Public Service Loan Forgiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
