Intake Specialist

Acadia Healthcare•Kennett Square, PA

11d•Onsite

About The Position

The Intake Specialist is responsible for the intake process at the facility and liaises with the remote admissions team. The role establishes professional rapport with clients to help them feel welcome upon arrival and supports the client arrival process, including the initial assessment, searches for prohibited items, and orientation to the facility. The Intake Specialist ensures required documentation and paperwork are completed and maintained. The schedule is onsite, Monday through Friday, with every other weekend worked, from 4:00 p.m. to 12:30 a.m.

Requirements

High school diploma, GED, or equivalent.
Excellent communication and customer service skills.
Ability to use required computer programs.
De-escalation training, CPR, and/or First-Aid certification as required by the facility.

Nice To Haves

1–2 years of experience in a patient care environment in a substance use or behavioral health setting is preferred.

Responsibilities

Liaise with clients and families of potential admissions to address questions and concerns.
Coordinate facility tours for potential admissions and their families.
Interface with the remote admissions team and onsite clinical team to obtain necessary approvals and plan client arrivals, including travel arrangements as applicable.
Establish professional rapport with clients and help them feel welcome upon arrival.
Support the arrival process, including coordinating assessment and bed placement and searching client belongings or persons for prohibited items.
Orient clients to the facility and milieu.
Liaise with direct care, nursing, and clinical teams to ensure clients are set up with a treatment plan and schedule as needed.
Ensure intake paperwork is completed promptly and documentation is maintained as required.
Discuss clients’ financial responsibilities and collect payment as applicable.
Provide exceptional customer service in line with Acadia Healthcare standards.
Comply with organizational policies, procedures, performance improvement initiatives, and confidentiality requirements.
Communicate clearly and effectively with people receiving services, family members, guests, and other members of the health care team.
Develop and maintain constructive and cooperative working relationships and encourage mutual trust, respect, and cooperation among team members.
Maintain regular and predictable attendance.