Intake Specialist (Hybrid), Medina, OH

OhioGuidestone•Berea, OH

6d•Hybrid

About The Position

OhioGuidestone’s intake program starts when a client submits an online request. The Intake Specialist contacts the client to collect demographic and insurance information and learn about service preferences. The role helps orient clients to the agency, connect them with appropriate services, and coordinate care while meeting documentation, confidentiality, and regulatory requirements. The position is hybrid and based in Medina, Ohio; one hire is for Cuyahoga County, where work may be performed from the Berea office. Applicants must complete required pre-employment screenings after receiving an offer.

Requirements

High school diploma or GED.
Effective interpersonal skills and ability to interact professionally and courteously with clients, agency personnel, vendors, authorities, and other organizations.
Computer literacy, including Windows applications, Microsoft Office Suite, and electronic health records.
Ability to exercise discretion and sound professional judgment as part of regular work.
Flexibility to work days, evenings, and/or weekends as desired to meet client needs.
Strong organizational skills, attention to detail, ability to manage multiple priorities, and ability to work independently.
Ability to maintain relevant, timely documentation as required.
Valid Ohio driver’s license, safe driving record, and valid insurance.
Successful completion of required pre-employment screenings, including drug testing, background checks, and any required assessments such as a physical examination and TB test.

Nice To Haves

At least one year of experience working with children, youth, and families in a healthcare setting performing similar responsibilities is preferred.
Mission-driven outlook and strong desire to make an impact.

Responsibilities

Answer incoming calls, receive referrals, and route calls to the appropriate personnel or department.
Orient clients to the agency in an empathetic, professional, and efficient manner while complying with state and federal regulations.
Facilitate referrals and linkages to appropriate internal and external services and providers, and coordinate care as needed for client treatment.
Communicate effectively with potential clients and referral sources about OhioGuidestone programs and services.
Confirm insurance information for individuals seeking services.
Manage intake documentation within required time frames and ensure it meets or exceeds state and federal regulations.
Maintain confidentiality as required by state and federal regulations.
Collaborate with the Finance Department and Benefit Eligibility Specialists to support clean claims for services billed after intake.
Demonstrate OhioGuidestone’s values and guiding principles, and perform with excellence, integrity, and ethics.
Show positivity, flexibility, and willingness to take on new responsibilities as requested or required.
Promote positive leadership, a team-based work environment, and a culture of belonging.
Represent the agency positively in interactions with internal and external contacts.

Benefits

Competitive medical benefits, including a low-premium medical plan option for the employee or employee plus children.
Free CEU trainings.
10 paid holidays, some of which are exchangeable.
Flexible work schedules and flexible work opportunities.
401(k) with employer match option.
Employment Assistance Program (EAP).
Mileage reimbursement.
Free licensure supervision.
Recognition and rewards.
UKG Wallet access to get paid after a shift.
Potential monthly bonus for select clinical/therapist and BHS roles only.
Career development path through a clear career ladder.