Intake Specialist

Pemberton Injury Law Firm • Madison, WI

11d

About The Position

Pemberton Personal Injury Law Firm is seeking a compassionate, engaging Intake Specialist to serve as the first point of contact for prospective clients. The role helps individuals understand their options, feel supported, and take the next step toward getting legal assistance. The firm describes its culture as supportive, collaborative, and team-oriented, and emphasizes professional growth, employee support, and service. Work may be remote or in-office; the selected candidate is ideally based primarily on-site at a Wisconsin office, though fully remote work may be considered. Remote employees are provided with technology and equipment.

This is a full-time position scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is competitive and based on experience. The firm offers health, dental, and vision insurance, paid time off and holidays, discretionary bonus opportunities, and a retirement plan with employer match.

Requirements

• Prior experience in legal intake or a similar role is required.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to build rapport with a diverse range of people.
• Ability to guide meaningful conversations and help others feel comfortable and understood.
• Strong listening, organizational, and problem-solving skills.
• Professional, compassionate, and empathetic client-service skills.
• Confidence and professionalism while maintaining a client-first approach.
• Ability to assess needs, think critically, and make sound decisions in real time.
• Proactive mindset and ability to manage multiple priorities accurately and efficiently.
• Ability to establish trust and credibility quickly with prospective clients.
• Strong discretion and professionalism when handling sensitive and confidential information.
• Strong computer skills and proficiency with Microsoft Office.
• Positive attitude and ability to thrive in a fast-paced environment.

Nice To Haves

• Prior experience in Personal Injury intake is preferred.

Responsibilities

• Professionally handle inbound inquiries from prospective clients.
• Create a welcoming and supportive experience during every interaction.
• Build rapport and establish trust with people seeking legal assistance.
• Explain the firm's services, approach, and next steps clearly.
• Ask thoughtful questions to understand each caller's situation and needs.
• Gather and document important information during intake.
• Maintain accurate records of client interactions and assessments.
• Coordinate with attorneys and staff to ensure a seamless client experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Discretionary bonus opportunities
• Retirement plan with employer match
• Professional growth and development opportunities
• Technology and equipment provided for remote employees

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed