Intake Specialist (PT)
About The Position
The Office of the New York City Public Advocate reviews and investigates residents’ complaints about City services and administrative actions, assists people having difficulty receiving City services, assesses whether City agencies are responsive to the public, and recommends legislative or policy proposals to address identified service deficiencies. The Public Advocate’s Constituent Services Department assists with complaints or inquiries involving government-related services and regulations. The Constituent Services Department provides information and referrals and works closely with New York City agencies to find solutions to help resolve the situation.
Requirements
- Excellent written and communication skills
- Excellent interpersonal skills with the ability to manage sensitive situations with discretion, professionalism, and diplomacy
- Strong attention to detail
- Proficient in Google Workspace or related
Responsibilities
- Conducting in person intake during walk-in hours
- Receiving and responding to telephone, email and written complaints to the Public Advocate’s office
- Monitoring and responding to hotline voicemail messages
- Obtaining sufficient personal data from the constituent to ensure that Associates are able to contact them in the future by telephone, email, and/or mail
- Maintaining up-to-date and accurate casework records in our database
- Conducting follow up as needed
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
