Intake Specialist

Worcester Community Action Council Inc•Worcester, MA

7d•$18 - $21•Onsite

About The Position

The Home Energy Assistance Program (HEAP) is a free resource available to help eligible households pay a portion of winter heating bills regardless of how they heat their home. WCAC's HEAP program serves households throughout Worcester County. WCAC seeks to hire and train a full time Intake Specialist responsible to gather applicant information to process the completion and accuracy of the HEAP applications.

Requirements

High School Diploma or GED/HISET equivalent required.
Ability to handle incoming and outgoing calls for the agency and to greet clients and visitors.
Strong communication skills.
Strong organization skills, attention to detail is required.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) required.
Demonstrated ability to learn and adapt to new software, databases, and technology.
Embraces and promotes diversity, equity, and inclusion initiatives.
Must be able to remain in a stationary position for extended periods; occasionally move about the office to access files, equipment, or other workspaces; and occasionally lift or carry items up to 50 lbs.
Must be able to operate standard office technology including a computer, telephone, multifunction printer, and other devices and software systems required to perform job duties.

Nice To Haves

An associate degree preferred.
Experience dealing with customers in person preferred.
Ability to speak Spanish or other languages, a plus.

Responsibilities

Gather applicant information to process the completion and accuracy of the HEAP applications.
Handle incoming and outgoing calls for the agency.
Greet clients and visitors.