Intake Specialist

Community LIFE•Pittsburgh, PA

6d•Onsite

About The Position

The Intake Specialist (IS) conducts in-home assessments and provides information to individuals and their families who are interested in enrolling in the Community LIFE program. The IS explains Community LIFE’s benefits and services, answers questions or concerns, and completes an assessment of medical, psycho-social and environmental conditions to further identify the needs and goals of potential participants and their family caregivers. The IS assists potential enrollees with gathering information needed for clinical and financial eligibility, works closely with Community LIFE’s Medicaid Eligibility Coordinator, and monitors the intake process using a customer relations management system. The IS introduces enrollees to the Interdisciplinary Care Team, providing background information, and coordinating an in-person orientation which occurs prior to enrollment. The IS must have excellent interviewing, record-keeping, writing, and verbal presentation skills. Additionally, he or she must be able to represent the organization professionally to referral sources and the potential enrollee’s family members and caregivers. Community LIFE is a program of all-inclusive care for the elderly, committed to empowering older adults to remain at home while preserving their dignity, independence and quality of life. Our program brings the region’s experts in geriatric medicine and care together to work as a team in specialized Day Centers, to help older adults enjoy the highest quality of life possible. Our professionals are committed to keeping older adults independent, and in their homes. Our wide range of services are designed to meet the varied needs of seniors, and include medical care, social services, meals, activities, transportation and much more.

Requirements

Associates degree in related field
Minimum of one year working with a frail or elder population
Valid Pennsylvania Driver’s License and reliable vehicle
Ability to work effectively with culturally, economically and educationally diverse populations
Ability to communicate effectively and comfortably in public forums
Ability to prepare concise and clear reports on marketing and outreach
Superior assessment skills applying principles of logical thinking to determine the services that meet what the potential enrollee wants/needs
Active listening and interviewing skills; applying principles of asking the correct follow-up question to have the potential enrollee determine what they need/want
Empathy and compassion for the aging population and their needs
Ability to form positive interpersonal relations with a wide range of staff as well as external contacts
Goal-driven with a competitive edge
Well organized, and able to manage multiple projects simultaneously
Excellent time management
Able to thrive in a fast-paced, changing environment
Computer literacy including ability to use Microsoft Word, Excel, and Outlook
Proactive, forward thinking
Ability to work with minimal direction and still meet deadlines
Ability to promote the program in a positive, patient approach that builds trust in the Community LIFE brand and contributes to continued growth and expansion for the company

Nice To Haves

Bachelor's degree preferred
Two or more years working in community health, senior health, marketing, or enrollment for a public health, social service organization or health plan

Responsibilities

Conducts in-home assessments
Provides information to individuals and their families who are interested in enrolling in the Community LIFE program
Explains Community LIFE’s benefits and services
Answers questions or concerns
Completes an assessment of medical, psycho-social and environmental conditions to further identify the needs and goals of potential participants and their family caregivers
Assists potential enrollees with gathering information needed for clinical and financial eligibility
Works closely with Community LIFE’s Medicaid Eligibility Coordinator
Monitors the intake process using a customer relations management system
Introduces enrollees to the Interdisciplinary Care Team, providing background information
Coordinating an in-person orientation which occurs prior to enrollment
Represents the organization professionally to referral sources and the potential enrollee’s family members and caregivers