Intake Specialist - Peru
About The Position
Indiana Health Centers, Inc. (IHC) is a mission-driven Federally Qualified Health Center that has provided affordable, high-quality healthcare to underserved and uninsured populations since 1977. IHC offers integrated primary medical, dental, and behavioral healthcare services through locations and programs throughout Indiana. The Intake Specialist in Peru supports IHC's mission by ensuring client income documentation, front-office paperwork, charts, and billing are handled efficiently. Working closely with front-office staff, this role provides customer service to clients by phone and in the lobby and completes billing paperwork and daily reports used to monitor clinic effectiveness. The position also assists with client check-in, scheduling, records, eligibility services, and related administrative tasks.
Requirements
- Completion of a standard high school diploma or equivalent.
- One year of prior experience in an office or health-related position.
- Ability to interact with a diverse population with a wide range of educational levels, including children.
- Positive customer service skills in person and over the phone.
- Proficiency in patient scheduling, including walk-ins, overbooking, and rescheduling.
- Proficient knowledge of Medicaid and Medicare requirements.
- Ability to take initiative, prioritize and organize tasks and time, and follow up.
- High attention to detail and accuracy.
- Knowledge of standard office practices and procedures.
- Ability to manage multiple requests and meet multiple deadlines.
- Ability to actively participate on a high-performing team and maintain a team approach to problem solving.
Responsibilities
- Greet clients and visitors and assist with the check-in process.
- Make appointments and explain which documents clients need to provide at the time of service.
- Answer phones and accurately direct calls.
- Accurately enter, maintain, and retrieve data in IHC's computer system.
- Use and maintain the electronic medical record, assemble income documents accurately, and ensure client information is current and complete.
- Assist with timely completion of daily Batches, including migrant worker Batches, ensuring superbills are complete and accurate and supporting documents are attached.
- Assist in running the daily Variance Report.
- Determine eligibility and enroll eligible clients in Medicaid or Medicare Part D, and refer eligible clients to WIC programs.
Benefits
- $1,000 retention bonus paid after one year.
- No nights or weekends.
- Generous paid time off and floating holidays.
- Day-one eligibility for insurance benefits.
- 403(b) retirement plan matching after one year of employment.
- Employer-paid group life, short-term disability, and long-term disability coverage, plus employer HSA contributions.
- Flexible leave-of-absence programs.
- Personify Health Wellness program with paid participation incentives.
- Employee Assistance Programs with 24/7 access to therapy consultation services.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
