Intake Specialist
About The Position
The Intake Specialist performs intake functions for The Workforce Connection programs serving Boone, Stephenson, and Winnebago counties, and enters participant information into the state database. The role presents information about Workforce Connection services, hosts orientations, and administers tests and assessments. It also supports program services, records, reports, and development while working collaboratively with program staff and community partners. The position includes reviewing applications and supporting documentation to verify initial eligibility, documenting evidence, and assigning eligible clients to Career Planners. The Intake Specialist also helps participants access Career Center resources and supports outreach to community organizations. The role requires professional communication, confidentiality, knowledge of program requirements, and flexibility when assisting people from diverse backgrounds.
Requirements
- A combination of education and relevant work experience aligned with the duties of the position.
- Demonstrated ability to work with individuals with barriers to employment and to understand and communicate with diverse groups.
- Ability to motivate and assist individuals in performing work.
- Strong verbal and written communication skills.
- Intermediate to advanced computer skills.
- High participant service focus.
- Functional use of Microsoft Word, Excel, PowerPoint, Teams, SharePoint, and Outlook.
- Ability to travel regularly within Goodwill’s territory.
- Valid driver’s license and proof of auto insurance.
Responsibilities
- Conduct intake and enter incoming participant data into The Workforce Connection database (IWDS) in a timely manner.
- Host orientation sessions at the Workforce Connection and community events, and administer tests and assessments.
- Review intake files, application documents, and data to verify initial program eligibility.
- Review applications for completeness and document all verification evidence.
- Assign new eligible clients to Career Planners based on reporting criteria.
- Assist staff with recruitment efforts and guide participants on eligibility documentation requirements.
- Assist at the Career Center front desk and provide help with resources such as resume development, online job searching, the career closet, and referrals.
- Develop and maintain relationships with partner and community agencies to promote Workforce services and programs.
- Conduct outreach to local organizations to promote services and programs.
- Participate in meetings, committees, and ongoing training related to working effectively with program participants.
- Maintain confidentiality of records.
- Respond promptly and professionally to requests, complaints, and problems.
- Maintain working knowledge of program goals, guidelines, eligibility criteria, and relevant State and Federal agencies and programs.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Basic and voluntary life insurance.
- Short-term disability.
- Employee assistance program.
- Retirement plans with employer discretionary match.
- Bonus opportunity.
- Paid time off.
- Flexible schedule.
- Training programs.
- Tuition reimbursement.
- Career advancement opportunities.
- Employee discounts.
- Supportive, inclusive workplace.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
