Intake Specialist, NYC Benefits
About The Position
The Intake Specialist welcomes clients seeking services from RiseBoro Empowerment programs located at 184 Wyckoff Avenue, including the Supplemental Nutrition Assistance Program and Homebase. The role represents RiseBoro in the community and involves interaction with prospective clients, service providers, funding agencies, and community stakeholders. The Intake Specialist coordinates client intake, reviews eligibility documentation, assesses program eligibility, schedules appointments, makes referrals, and shares information about community resources. The position also supports reception and administrative operations, keeps client resources current, conducts outreach, and helps ensure the reception area is organized, safe, and presentable. The role requires a high school diploma or equivalent, at least one year of experience in a social services-related program, and bilingual English/Spanish ability. The position is full-time, on the day shift, and based at the Brooklyn location.
Requirements
- Bilingual English/Spanish speaker required.
- High school diploma or equivalent required.
- At least one year of experience working in a social services-related program.
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask, follow up on processes, and produce quality work on time.
- Ability to work independently and collaboratively as part of a team.
- Self-starter with a positive, enthusiastic attitude.
- Ability to work with a diverse population and contribute to a positive team spirit.
- Ability to be flexible and adaptable.
- Ability to travel to community sites or events with necessary supplies and job equipment.
- Commitment to RiseBoro’s mission, vision, and values.
- Ability to exercise good judgment and maintain confidentiality, particularly regarding client information.
- Ability to understand institutional and structural racism and bias and their impact on underserved and underrepresented communities.
- Commitment to supporting communities that have experienced systemic oppression and bias.
Nice To Haves
- Knowledge of the NYC public benefits system, ACCESS HRA, HRA, and DHS.
- Demonstrated experience working in nonprofit organizations.
- Experience with Microsoft Office Suite and client databases.
Responsibilities
- Coordinate the intake process, review eligibility documentation, schedule appointments, make referrals, and provide individuals with information on community resources.
- Screen and assess individuals for program eligibility and determine appropriate next steps for those seeking assistance.
- Review eligibility documentation to ensure compliance with contractual guidelines.
- Coordinate with the supervisor when scheduling new client intakes.
- Ensure client resources are up to date and available in the reception area.
- Conduct periodic outreach to publicize program offerings and communicate service availability.
- Receive and sort mail deliveries and keep the reception area organized, safe, and presentable.
- Perform administrative tasks accurately, including data entry, filing, copying, and faxing.
- Maintain daily logs of client and staff signatures and ensure signatures are completed daily.
- Assist in preparing letters and documents for community-based outreach activities.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
