Intake Specialist

Acadia•East Marlborough Township, PA

6d•Onsite

About The Position

The Intake Specialist is responsible for the facility’s intake process and liaises with the remote admissions team. The role establishes professional rapport with clients so they feel welcomed upon arrival, supports the arrival and initial assessment process, searches client belongings and persons for prohibited items, orients clients to the facility, and ensures required documentation is completed and maintained. The position is onsite, Monday through Friday, with work every other weekend, from 4:00 p.m. to 12:30 a.m.

Requirements

High school diploma, GED, or equivalent.
Excellent communication and customer service skills.
Ability to use required computer programs.
De-escalation training, CPR, and/or First Aid certification as required by the facility.

Nice To Haves

One to two years of experience in a patient care environment in a substance use or behavioral health setting.

Responsibilities

Liaise with clients and families of potential admissions to address questions and concerns.
Coordinate facility tours for potential admissions and their families.
Coordinate with the remote admissions team and onsite clinical team to obtain necessary approvals and plan client arrivals, including travel arrangements when applicable.
Establish professional rapport with clients and help them feel welcomed upon arrival.
Support the arrival process, including coordinating assessment and bed placement and searching client belongings and persons for prohibited items.
Orient clients to the facility and milieu.
Liaise with direct care, nursing, and clinical teams to ensure clients are set up with a treatment plan or schedule as needed.
Ensure intake paperwork is completed promptly and documentation is maintained as required.
Discuss client financial responsibility and accept payment when applicable.
Provide customer service in accordance with Acadia Healthcare standards.
Comply with organizational policies, procedures, performance improvement initiatives, and confidentiality requirements.
Communicate clearly and effectively with clients, family members, guests, and healthcare team members.
Develop and maintain constructive, cooperative working relationships and encourage mutual trust, respect, and cooperation among team members.
Maintain regular and predictable attendance.