Intake Specialist

SWAPP LAW PLLC • Sandy, UT

1d • $18 - $22 • Onsite

About The Position

At Craig Swapp & Associates, we provide unparalleled personal injury customer service and results. We emphasize the excellence that should be present in a leader in the personal injury law field by putting clients first, delivering world-class service, and winning for them. Our Sandy, UT office is seeking an individual who shares our core values to join our team as an Intake Specialist. We are looking for someone who takes pride in their work, holds themselves to high standards and seeks for excellence in all they do. The Legal Intake Specialist is a fast-paced position, answering in-bound phone calls, chats or emails from potential clients responding positively to the company’s extensive advertising (no cold calling required). Our Legal Intake Specialists are the first contact most clients have with the company and as such, we are looking for a candidate with confidence and empathy who displays strong attention to detail. The Legal Intake Specialist gathers information and answers the potential clients questions before determining if the company can help. Once a case is qualified the Legal Intake Specialist e-Signs the client and schedules the final steps for the client to complete their onboarding process.

Requirements

• Two or more years of customer service/sales experience
• General computer and data entry skills
• Fluent in English

Nice To Haves

• Telemarketing experience with e-Sign
• Fluent in Spanish

Responsibilities

• Answering in-bound phone calls, chats or emails from potential clients
• Gathering information from potential clients
• Answering potential clients' questions
• Determining if the company can help potential clients
• e-Signing clients once a case is qualified
• Scheduling final steps for client onboarding

Benefits

• Company paid employee medical insurance
• Company paid employee dental insurance
• Company paid basic life insurance
• Paid holidays
• Paid time off
• 401(k) retirement with company match
• Supplemental insurances
• Other supplemental benefits
• Bonuses paid on top of base hourly rate for successful sign-ups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED