Intake Specialist

Float Health•Fresno, CA

2d•Remote

About The Position

Float is a full-stack platform for Specialty Pharma home infusion, aiming to make healthcare safer, easier, and more efficient by connecting nurses to home medication visits. The company is experiencing significant growth and is looking for an Intake Specialist to manage new patient referrals and coordinate timely start-of-care visits. This role is crucial for patient outcomes and satisfaction, acting as a liaison between specialty pharmacies, nurses, and patients. The Intake Specialist will leverage technology platforms to ensure smooth coordination, timely staffing, and successful care delivery. This externally facing role requires excellent organizational skills, strong attention to detail, and a proactive, solution-oriented mindset. Customer service is paramount, as the role involves being the first point of contact and representing Float Health with empathy, professionalism, and efficiency. The position also contributes to company goals by making staffing decisions aligned with operational and financial objectives, requiring flexibility and adaptability. The ideal candidate will be engaged and eager to identify opportunities for workflow, technology, and user experience improvements.

Requirements

Previous experience with medical scheduling
Ability to utilize multiple technology platforms simultaneously
Ability to manage inbound communication while supporting other tasks
Ability to type 60 words per minute with high accuracy
Excellent critical thinking and problem-solving abilities
Highly organized with excellent time management skills
Exceptional customer service skills
Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users
Ability to work effectively both independently and in a team environment

Nice To Haves

Proficiency in medical terminology and policies and prior experience in the healthcare industry is highly desirable
Previous infusion therapy, healthcare intake, or specialty pharmacy experience preferred
Previous start up experience is preferred

Responsibilities

Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including collecting information from pharmacies and patients, matching appropriate nurses to patients, managing offers in our marketplace to ensure we pay the nurses a responsible rate, onboarding patients to Float Health, confirming logistics and schedules with all users to ensure a safe and seamless home visit, and responding to restaff and reschedule requests as they arise.
Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS.
Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound communication.
Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit related tasks are completed.
Prioritize and coordinate multiple tasks simultaneously.
Learn new processes and technology continuously.
Develop and maintain positive relationships with peers at specialty pharmacies.
Complete tasks related to pharmacy engagement as needed.
Provide feedback to improve our technology and processes.