Intake Specialist (RN)

Hickory Recovery•Albion, IN

52d•$41 - $50•Onsite

About The Position

The Intake Specialist (RN) conducts comprehensive nursing assessments, evaluates presenting psychiatric and medical needs, determines appropriateness for admission in collaboration with the treatment team, and facilitates safe and timely transitions into the appropriate level of care. The Intake Specialist is responsible for coordinating and completing the clinical intake and admission process for individuals seeking psychiatric and behavioral health services. Under the immediate supervision of the Chief Nursing Officer, the Intake Specialist serves as a key point of contact for patients, families, referral sources, emergency departments, healthcare providers, and community partners.

Requirements

Current, unrestricted Registered Nurse (RN) license in the state of practice.
Associate Degree in Nursing (ADN) required; Bachelor of Science in Nursing (BSN) preferred.
Current BLS certification.
Strong clinical assessment and critical-thinking skills.
Strong interpersonal, communication, and organization skills
Ability to remain calm, empathetic, and professional in high-stress or crisis situations
Proficient in computer systems, data entry, and electronic medical records (EMR)

Nice To Haves

Previous experience in psychiatric, behavioral health, or acute care nursing preferred.

Responsibilities

Conduct comprehensive nursing and psychiatric intake assessments for prospective admissions.
Obtain and document medical, psychiatric, psychosocial, medication, substance use, and safety information.
Assess patients for suicidal ideation, homicidal ideation, self-harm, psychosis, aggression, withdrawal risk, and other acute behavioral health concerns.
Identify immediate medical or psychiatric needs requiring emergency intervention or a higher level of care.
Determine admission appropriateness based on clinical presentation, medical stability, psychiatric needs, facility criteria, and available services.
Obtain and verify medication lists, allergies, medical history, laboratory results, vital signs, and other relevant clinical information.
Review referral documentation and identify missing information necessary to safely complete the admission process.
Maintain accurate, timely, and complete documentation in the electronic medical record.
Ensure appropriate handoff of clinical information to receiving nursing and treatment teams.
Coordinate admissions, transfers, and referrals between hospitals, emergency departments, outpatient providers, residential programs, law enforcement, and community agencies as appropriate.
Monitor pending referrals and follow up with referral sources to facilitate timely placement.
Coordinate with insurance/utilization review personnel as needed to support authorization and appropriate level-of-care placement.
Communicate admission decisions and recommendations clearly and professionally to patients, families, referral sources, and healthcare professionals.
Collaborate with psychiatrists, advanced practice providers, nurses, social workers, therapists, physicians, and other members of the multidisciplinary team.
Coordinate with internal and external healthcare professionals to support safe and appropriate patient placement.
Facilitate effective communication and continuity of care throughout the admission process.
Provide patients and families with information regarding the admission process, treatment expectations, patient rights, facility policies, and available services.
Utilize therapeutic communication and patient-centered approaches when addressing questions, concerns, and admission-related needs.
Utilize de-escalation, therapeutic communication, and crisis-intervention techniques when interacting with patients experiencing emotional or psychiatric distress.
Promote a patient-centered, trauma-informed, culturally responsive, and recovery-oriented approach throughout the intake process.
Maintain patient confidentiality and comply with HIPAA, regulatory requirements, facility policies, and applicable state and federal regulations.
Participate in quality improvement activities and identify opportunities to improve the admissions and intake process.
Perform other duties as assigned by nursing or administrative leadership.