Intake Specialist/Receptionist
About The Position
The Law Office of Bryan Fagan is seeking an experienced and motivated Intake Specialist/Receptionist to join their growing team. This role serves as the first point of contact for new clients, responsible for gathering case information, qualifying leads, and coordinating their entry into the firm's system. The ideal candidate will accurately document client case details, direct clients to the appropriate consultation process, and possess strong communication skills, experience with data entry, and a willingness to learn legal terminology. A reliable and upbeat personality is essential for this position.
Requirements
- 2+ years of experience as a intake coordinator, high volume receptionist or customer service representative or office support role.
- Prior experience handling high volume call most preferred.
- Proven computer skills for look up and data entry.
- Have the ability to learn new technology and databases.
- Must have a track record of reliability and on time service.
- Have strong verbal, written, or in-person communication skills.
- Must be highly organized and be able to prioritize tasks.
Nice To Haves
- Bilingual in Spanish mostly preferred
Responsibilities
- Meet daily call quota to qualify potential new clients.
- Build rapport with callers via email, phone or in-person.
- Gather data from inquiries to qualify potential new clients.
- Prepare necessary reports.
- Scan documents
- Prepare documents
- Handle high volume incoming and outgoing calls
- Follow script to gather information from callers
- Enter information into an online system
- Front desk reception responsibilities required.
- Gather reports at the end of the shift
Benefits
- 401K - with matching up to 5%!
- Medical Insurance
- Dental insurance
- Health insurance
- Vision insurance
- Life Insurance
- Long & Short Term Disability Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
