Intake Specialist II

Navitus Health Solutions, LLC•,

1d•$20 - $24•Remote

About The Position

Under direction from the Supervisor, Specialty Pharmacy Services and pharmacists in the Specialty Pharmacy, the Intake Specialist II is primarily responsible for enrolling new Specialty Pharmacy patients and ensuring that all pertinent patient information is contained within the record. Patient information shall include demographics, allergies, medication history, comorbidities, and payer information. The Intake Specialist II’s main objective is to place phone calls to new and existing patients, answer phone calls and contact the doctors and patients via fax or phone or other communication means. The Intake Specialist II is also responsible for accurately translating prescription information and all other information obtained to dispense the medication into the pharmacy dispensing software, as well as facilitating copay assistance and billing issues. The Intake Specialist II may also be responsible for obtaining information and assisting providers and insurance companies in triaging prior authorizations for patients of the specialty pharmacy. The Specialty Pharmacist is accountable for verifying the prescription entry. This position will function with and assist any other area in the facility as needed with regard to pharmacy technician type duties.

Requirements

High school diploma or GED required
National CPhT and/or registration/licensure required per employee’s residing state’s requirements
Must attain CPhT certification, through PTCB, within 12 months of hire
Minimum 5 years pharmacy technician experience
Ability to work scheduled hours, shifts may vary based on department needs. Hours of operation are 8am to 7pm Monday thru Thursday and 8am to 6pm on Friday
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Nice To Haves

Minimum five years pharmacy support experience or healthcare environment experience preferred

Responsibilities

Responsible for placing phone calls to new and existing Specialty Pharmacy patients
Responsible for enrolling patients into specialty services which may include, patient care management, copay assistance programs or foundations
Responsible for answering the inbound calls from patients, prescribers, and other healthcare professionals
Responsible for contacting doctors to obtain necessary information
Responsible for managing the assigned workflow queues
Responsible for accurate and thorough documentation of information and prescription order set up
Addresses outstanding balances and manufacturer copay programs and credit cards
The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee
Other duties as assigned