Intake Specialist Case Manager

The Salvation Army Southern California • San Jose, CA

6d • Onsite

About The Position

The Intake Specialist Case Manager supports at-risk individuals and families by conducting screenings, coordinating referrals, and helping clients access community resources. The role includes assisting with rental applications, collaborating with housing staff, and advocating on behalf of clients with landlords to promote housing stability. Additionally, the position focuses on assessing client needs and delivering high-quality case management in partnership with the social services team.

Requirements

• High school diploma or equivalent (required)
• Experience working with diverse, homeless, and low-income communities
• Experience in administrative work and data entry
• Experience with Microsoft programs

Nice To Haves

• Bachelor’s degree (preferred)
• Experience with Homeless Management Information System (HMIS) (preferred)
• Bilingual in Spanish (preferred)
• Excellent communication skills
• Excellent time management and organizational skills
• Ability to lead
• Ability to multi-task

Responsibilities

• Screen clients for rental and/or utility assistance
• Determine the client eligibility
• Provide resources to families and individuals seeking services at the Family Services Department
• Screen at-risk individuals and families
• Provide internal referrals to connect clients with resources
• Establish and maintain relationships with other community agencies
• Attend all required staff, department, community meetings, and trainings
• Provide financial assistance for rental and deposit in coordination with the Housing Coordinator
• Provide case management to individuals and families
• Provide budgetary and financial counseling
• Provide housing search, location, referral, landlord mediation/dispute resolution, and information regarding tenant rights
• Maintain accurate, updated, confidential client files
• Provide referrals to secure necessary services and support for clients
• Assist with events related to the Family Services Department
• Other related duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED