Intake Sales Specialist

Alexander Shunnarah Trial Attorneys•Birmingham, AL

3d•$17•Onsite

About The Position

Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve. At Alexander Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you’re looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply! Intake Sales Specialists will be at the forefront of our client acquisition efforts, engaging with potential clients via telephone and email to understand their needs and effectively communicate how our legal representation can address those needs. The agent's role is crucial in retaining these potential clients by providing empathetic and professional assistance. They will navigate inquiries with ease, resolving any issues or concerns that may arise with professionalism and efficiency. In this fast-paced call center environment, accuracy is vital as the agent will be responsible for meticulously documenting client information. Success in this role hinges on the sales specialist's ability to connect with clients, adapt to their unique situations, and thrive in a dynamic sales environment. If you're passionate about helping others and eager to excel in sales, this opportunity is tailored for you.

Requirements

Thrives in fast-paced, high-pressure environments
Able to manage multiple calls, tasks and systems at once
Strong verbal communication and active listening skills
Professional, friendly and customer focused attitude
Excellent problem solving and conflict resolution skills
Highly organized with strong attention to detail
Comfortable using software and workplace tools
Typing speed of 35+ WPM
Job is 100% onsite in office
High school diploma or equivalent (required)

Nice To Haves

2+ years of Microsoft Office experience (preferred)
Sales experience (preferred)
Customer service experience (preferred)

Responsibilities

Engaging with potential clients via telephone and email to understand their needs
Effectively communicate how our legal representation can address those needs
Retaining these potential clients by providing empathetic and professional assistance
Navigate inquiries with ease, resolving any issues or concerns that may arise with professionalism and efficiency
Meticulously documenting client information