Intake Review Clerk (Clerk 3)

The Government of Nova Scotia•Halifax, NS

2d•CA$1,848 - CA$2,068•Onsite

About The Position

The Intake Review Clerk provides principal Rent Supplement administrative support for the office. In this role, you will provide service, direction, guidance, and information on processes applicable to the Department, to the public and other government agencies. You will process various Rent Supplement forms and transactions. Several computer applications will be used to create cases, enter confidential information, and generate documents. The office maintains both an electronic filing and case management system for the multitude of Rent Supplement products under the mandate of the Department.

Requirements

Four (4) years of related experience or an equivalent combination of training and experience.
Proficient in email management, customer service, Microsoft Word, Excel and other office software.
Fast and accurate typing skills.
Excellent grammar.
High degree of personal initiative.
Effective interpersonal and communication skills.
Excellent organizational skills.
Ability to determine priorities with minimal supervision.
Ability to demonstrate the use of sound judgment and tact in dealing with a variety of situations that require confidentiality.

Nice To Haves

Familiarity with using ICM or Yardi
Experience working in a government and/or regulatory setting
Knowledge of procedures, rules, acts and policies applicable to Housing benefit programs
Experience dealing with the public

Responsibilities

Accurately respond to (internal and external) requests for information and assistance on Rent Supplement.
Receive, classify, track, and consolidate documents and information from electronic and physical submissions.
Enter applications and renewals into a database system (ICM, Yardi).
Create, track, file and retrieve information from electronic and physical submissions
Maintain case files and database records within established procedures, and take appropriate action to secure or resolve discrepancies
Respond to telephone and email inquiries about the rent supplement program.
Process Rent Supplement incoming and outgoing mail for Head Office
Prepare letters, memoranda and reports for approval, while following up on pending issues.

Benefits

Defined Benefit Pension Plan
Health
Dental
Life Insurance
General illness
Short and Long Term Disability
Vacation
Employee and Family Assistance Programs
Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
Countless career paths
Department specific flexible working schedules