Intake Representative I

AssuranceAmerica•McAllen, TX

22h•Onsite

About The Position

The Intake Representative I will be responsible for handling inbound calls regarding automobile insurance claims. This person will provide excellent customer service by entering new claims in the system and assigning them to the appropriate adjuster. Additionally, this role will also assist customers with existing claims and complete some administrative and clerical duties. AssuranceAmerica is a leader in the minimum limits auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen. We strive for excellence in how we serve our policy holders and agents, and have since we opened our doors in 1998. We believe in creating a culture where all associates have a chance to learn and grow. We also take part in directing 5% of our earnings to fight homelessness, which gives hope with every policy purchased. We're grateful for the team we've created and the values we stand behind. We've pledged to be direct, results driven, and dedicated to the success of our business and each other.

Requirements

At least 6 months of experience in a customer service/customer support environment.
Excellent PC skills.
Excellent verbal communication skills.
Excellent time management skills and ability to multitask and prioritize.
Must be able to work in a fast-paced automated production environment.
Must have attention to detail as well as be able to multi-task.
Must employ excellent communication/interpersonal and customer service skills.
Must possess a high degree of motivation and team orientation.

Nice To Haves

Undergraduate degree.
Experience in claims or a call center.

Responsibilities

Answer incoming telephone calls and maintain key metrics including (but not limited to): maintaining an abandon rate of <10%, a service level of >80%, and maximum auxiliary time of 30 minutes per day.
Enter new claims into system and send out relevant correspondence internally to the appropriate adjuster and, if necessary, externally to the policyholder.
Ability to provide acceptable phone coverage.
Continuously ask questions to develop additional skills and demonstrate a desire to advance to the next level in the claims department.
May be called upon to perform additional duties as needed and as assigned by supervisor.