Intake Referral Manager | Remote in Ohio

HCF Management, Inc.•Lima, OH

8h•Remote

About The Position

The Intake Referral Manager is responsible for the pre-admission process from referral sources and performing necessary functions to direct potential admissions to appropriate HCF Care Community. This role requires managing inquiry calls, verifying benefits, determining admission approvals, communicating with discharge planners, coordinating admission logistics, checking bed availability, assisting families with tours and admissions, gathering referral information, data entry, and completing required documentation. The position demands independent work, self-direction, and independent judgment related to the admissions approval process for assigned facilities.

Requirements

High School diploma required
Medical related Associate’s Degree required
Must be proficient in Microsoft Office programs (e.g. Word, Excel, and PowerPoint)
Experience in a position with similar goals and responsibilities
Compassionate, team players, social, trustworthy and service-minded skills
Self-motivated, dependable, ethical characteristics

Nice To Haves

LPN preferred

Responsibilities

Manages all inquiry calls from hospital or online hospital referral site, reviews inquiry for potential admission and consulting Clinical Referral Manager as needed for assessment
Verifies Medicare benefits online; verifies insurance benefits, including MA and private insurance, and verifies payor status
Has the authority to determine approval or denial of inquiries for admission into HCF Care Communities
Completes all communication with hospital discharge planners/case managers regarding acceptance or denial of admissions
Coordinates admission time of each resident with specific care community and arranges transportation for admissions if necessary
Checks bed availability in each care community assigned
Assists families in scheduling tours, times for sign-in admissions, etc. by coordinating with each care community
Coordination of referrals to Care Communities includes gathering needed information, data entry into computer system (Point Click Care) and the coordination of doctors’ orders
Accessing specific payor source websites to view and accept open referrals through the specific payor
Completes any required documentation
Must be able to work independently and self-direct daily schedule and utilize independent judgement related to the admissions approval process for assigned facilities.