Intake Receptionist - San Antonio

Law Office of Bryan Fagan • San Antonio, TX

1d • Onsite

About The Position

The Law Office of Bryan Fagan is seeking an experienced and motivated individual to join their firm as an Intake Specialist/Receptionist. This role serves as the first point of contact for new clients, responsible for gathering case information, documenting details, qualifying leads, and directing them to the appropriate consultation process. The ideal candidate will have strong communication skills, accurate data entry experience, and a willingness to learn legal terminology. A reliable and upbeat personality is essential.

Requirements

• 2+ years of experience as an intake coordinator, high volume receptionist or customer service representative or office support role.
• Prior experience handling high volume calls most preferred.
• Proven computer skills for look up and data entry.
• Have the ability to learn new technology and databases.
• Must have a track record of reliability and on time service.
• Have strong verbal, written, or in-person communication skills.
• Must be highly organized and be able to prioritize tasks.

Nice To Haves

• Bilingual in Spanish mostly preferred, not required.

Responsibilities

• Meet daily call quota to qualify potential new clients.
• Build rapport with callers via email, phone or in-person.
• Gather data from inquiries to qualify potential new clients.
• Prepare necessary reports.
• Scan documents
• Prepare documents
• Handle high volume incoming and outgoing calls
• Follow script to gather information from callers
• Enter information into an online system
• Front desk reception responsibilities required.
• Gather reports at the end of the shift

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed