Intake Prevention Specialist

City of Farmington•Farmington, NM

19d•$16 - $18•Onsite

About The Position

The Intake Prevention Specialist provides customer service and resources to San Juan County residents to help reunite pets with their families and prevent animals from entering the shelter. The specialist supports pet owners by helping lost animals return home, identifying resources to address barriers to keeping a pet, and offering guidance when rehoming is needed. The position researches and applies best practices for intake prevention, lost-and-found reunification, and foster-to-surrender programs; maintains records and reports; and assists with shelter customer service, animal intake and outcomes, revenue closeouts, data entry, and cleaning. The role is based at the Animal Shelter and is temporary part-time, working Friday through Monday from 8:00 a.m. to 5:00 p.m. The hiring range is $16.00–$18.00 per hour.

Requirements

High school diploma or equivalent.
At least two years of experience in customer service, retail sales, or social services.
Effective verbal and written communication skills, tact, and above-average customer service skills.
Ability to maintain confidentiality and present a positive, professional image.
Ability to handle difficult people and situations respectfully, calmly, and courteously.
Ability to perform data entry at a rate sufficient to perform the job duties.
Ability to operate the tools and equipment listed.
Ability to work under pressure and in stressful situations.
Valid New Mexico driver's license with an acceptable driving record for the past three years, or a valid license from the current state of residency.
Considerable knowledge of administrative office skills, including typing and use of computers, calculators, telephones, and related office machines.
Ability to work around animals without an allergic reaction.
Must complete extensive background checks.
Must participate in and comply with the City's Environmental, Health, and Safety program.
Must comply with the City's Drug and Alcohol Free Workplace Program, including applicable pre-employment, post-accident, reasonable-suspicion, return-to-duty, and follow-up testing.
Must be able to meet the stated physical demands, including occasionally lifting or moving up to 50 pounds.

Nice To Haves

Associate or bachelor's degree.
Knowledge of animal handling and animal husbandry.

Responsibilities

Provide professional, compassionate customer service and represent FRAS positively to the public.
Help owners overcome barriers to keeping their pets and provide guidance on rehoming when needed.
Maintain knowledge of community resources, animal control ordinances, and standards of care; identify barriers and provide consultation, support, information, referrals, and follow-through.
Educate pet owners and families, respond to inquiries, and communicate through email, mail, phone, and in-person channels.
Research best practices for appointment-based intake, owner-surrender prevention, and lost-and-found reunification; help develop program policies, procedures, and SOPs.
Analyze intake and outcome data to estimate weekly available shelter capacity and schedule owner surrenders as appropriate.
Help implement a foster-to-surrender program, including scheduling, best practices, SOPs, and staff training.
Maintain accurate records for owners and animals, including communications, forms, kennel cards, and case-management or animal-control documents; track outcomes and provide monthly reports.
Coordinate the lost-and-found program, organize reports, research animal identification, contact owners, record communication attempts, monitor social media posts, complete return-to-owner paperwork, and enter data.
Assist customers with adopting, surrendering, or turning in stray animals.
Receive money, operate a cash register, and assist with daily revenue closeouts and balancing.
Enter data into shelter software and help prepare daily, monthly, and yearly intake and outcome inventories and reports.
Perform custodial and cleaning duties and follow organizational policies and procedures.
Perform other assigned duties and maintain attendance at work.