Intake Nurse - RN or LPN

Circle of Life•Springdale, AR

12d

About The Position

This position will work 830-5 or 9-530, with weekend and holiday rotation. The Intake Nurse is integral in the coordination and execution of the admission process to Hospice services. Demonstrates excellent customer service skills with patients, families, customers, and co-workers. Must be resourceful in overcoming hospice barriers with patients and caregivers. Responsible for obtaining referral orders and patient records. Ability to multi-task in a high stress environment with incoming phone calls, detailed data entry, compassionate and non-rushed communications with families, professional conversations with physicians, clinic and facility staff and hospitals. Communicates the Hospice philosophy to families and patients effectively, at their pace and with understanding. Facilitates the timely conversion of referrals to admissions through coordination with team members and other departments as needed. Ability to work in multiple computer programs at the same time. Represents Circle of Life to the community in a positive manner. Demonstrates flexibility, versatility, and a positive attitude with integrating additional duties and flexible scheduling availability for weekend and after hours as needed.

Requirements

Unrestricted LPN or RN license.
Minimum of 2 years of nursing experience in home health, or healthcare facility.
Must be able to deal with human suffering while maintaining professional boundaries.
Required to be flexible and change schedule at a moment's notice to meet patient needs.
Must have excellent clinical skills and be able to identify/solve problems, consult with the physician, and execute orders to meet patient needs.
Understands the sense of urgency required to bring patients onto service.
Ability to multi-task in a high stress environment with incoming phone calls, detailed data entry, compassionate and non-rushed communications with families, professional conversations with physicians, clinic and facility staff and hospitals.
Ability to work in multiple computer programs at the same time.

Nice To Haves

Demonstrates compassion, empathy, and patience when interacting with patients, families, co-workers, and members of the public, in person, or on the phone.
Demonstrates flexibility, versatility, and a positive attitude with integrating additional duties and flexible scheduling availability for weekend and after hours as needed.

Responsibilities

Obtaining referral orders and patient records.
Communicates the Hospice philosophy to families and patients effectively, at their pace and with understanding.
Facilitates the timely conversion of referrals to admissions through coordination with team members and other departments as needed.
Collects data regarding the referral process and accurately documents into EMR and tracking systems.
Copy and paste notes from Referral Manager on all pre-admission and NTUC patients into EMR.
Send consents for home-based and GIP admissions.
Contact home-based admits walking through consent forms, ensuring understanding and timely completion.
Coordinate scheduling of APRN or Physician face-to-face (F2F) appointments.
Follow up with referral sources, including clinics, SNF/ALF facilities, and Account Executives (AEs).
Close pending lists in Referral Manager (RM) and Wellsky for patients who are no longer being followed or have been admitted.
Request medical records for home-based admissions from clinics, hospitals, and other facilities.
Obtain medical records as needed based on requests from admission nurses, liaisons, and Hospice AEs.
Enter and document Care Navigation (Care Nav) referrals, including task notes, contact information, and service details.
Enter Palliative Care referrals, track consult times, ensure consult notes are signed, email billing information, and monitor patient discharges.
Support the entry and update of new referral accounts and physicians in Referral Manager (RM) for Arkansas and Oklahoma.
Support the entry and update new referral accounts and physicians in SmartMD for Arkansas and Oklahoma.
Provide phone support for patients, families, referral sources, admission nurses, and internal staff.
Assist with updating daily scheduled admissions and status.
Ensure timely determination of Attending MD for each admission, including detailed documentation of this process.
May assist with Care Navigation calls to patients, in person for informational visits, and admissions as needed.
May be cross trained in Admissions and/or Liaison work, cover visits, and other areas when needed.
Assists with the development of care plans and effectively communicates the patient/family care needs to the interdisciplinary team.
Performs other duties as assigned.