Intake Navigator

Mahube-Otwa•Detroit Lakes, MN

4d•Hybrid

About The Position

MAHUBE-OTWA is actively recruiting a service-minded individual with strong independent initiative and excellent computer skills to work as an Intake Navigator for their Energy Assistance program. The role involves processing phone calls and walk-ins, scheduling appointments, completing intakes, processing applications and other paperwork, and providing services to clients and households. The goal is to empower people to achieve self-sufficiency and make a lasting impact in the fight against poverty and homelessness.

Requirements

Strong organizational skills
Strong data entry skills
Strong computer skills
Strong communication skills
Full-time availability
Demonstrated skill in tact and diplomacy when dealing with the general public and staff
Ability to adapt and be flexible in a transforming environment
HS Diploma (or GED) plus Technical/Vocational certificate
1 to 3 years related clerical experience
Ability to work and communicate with people of all backgrounds
Interest, training, or experience in working with programs for low-income households
Concern for low-income people is critical
Ability to apply common sense solutions in standardized situations
Effective oral and written communication skills
Ability to express/exchange ideas and instructions to clients, the public or other employees
Good computer skills including working with email, Internet, data entry, computer files and databases
Basic math and clerical skills
Strong independent initiative and ability to work effectively with limited supervision
Must be able to maintain privacy and confidentiality
Valid driver’s license with ability to travel to locations within agency service area
Completion of criminal background check