Intake & Marketing Specialist

Crisp Recruit • Baton Rouge, LA

11d • Hybrid

About The Position

The Intake & Marketing Specialist role at Tomeny | Best Injury Attorneys is designed to ensure unparalleled client satisfaction and operational efficiency. This position is critical in maintaining exceptional client interactions, leading the intake process, and supporting the firm's expanding marketing efforts. As a pivotal first point of contact, you will enable our clients to feel welcome and supported, reinforcing our mission to advocate for justice while simultaneously offering opportunities for growth into marketing responsibilities.

Requirements

• Outstanding Phone Presence: Friendly, warm, and professional demeanor to create a positive caller experience.
• Customer Service Skills: Excellent communication abilities to interact with potential and existing clients, medical providers, and referral sources.
• Reliability: Consistent and dependable with a strong commitment to answering phones and supporting operations.
• Tech Comfort: Proficient with learning new systems such as Filevine, Lead Docket, and RingCentral.

Nice To Haves

• Cultural Fit: Enjoys working in a collaborative and relationship-driven environment.
• Marketing Interest: A passion for social media and content creation is a plus but not required.

Responsibilities

• Answer and route all inbound calls to ensure no opportunity is missed.
• Gather and record detailed information from new client inquiries, building trust and guiding conversations.
• Serve as additional support during peak call times to maintain seamless client service.
• Manage incoming mail, including scanning, naming, and routing documents accurately.
• Assist with data entry, CRM updates, and communication support as needed.
• Contribute to organic social media posting and assist with brand engagement initiatives.

Benefits

• Health Insurance: Comprehensive coverage plans available.
• 401(k): Retirement planning options offered.
• Flexible Scheduling: Consideration for hybrid work and work-from-home arrangements.
• Competitive Salary: Market-validated compensation reflective of experience and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed