Intake Manager

Angels of Care Pediatric Home Health•Howe, TX

13d•Onsite

About The Position

As the Intake Manager, you will lead the intake team to ensure timely, high-quality patient admissions and an excellent client experience. In this role, you will oversee referral management, intake workflows, and staff performance while keeping daily operations running smoothly.

Requirements

2+ years experience in intake, admissions, patient access or similar role
Previous supervisory, lead, or training experience
High school diploma or equivalent
Strong communication and customer-service skills with a client-first mindset

Responsibilities

Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development
Train and coach Intake Coordinators, including auditing calls and providing feedback to improve service quality
Oversee referral pipeline to ensure timely response and high conversion rates
Provide direct intake coordination support as needed, such as processing referrals or assisting with urgent calls
Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts
Respond to urgent intake issues with a calm, client-first approach
Organize workflow, schedules, and intake processes across assigned regions
Review payroll, timekeeping, and bonus reports for accuracy
Ensure compliance with policies, procedures, and healthcare regulations while identifying opportunities for process improvements
Maintain intake-related reports and share updates with leadership