Intake-I&R Worker

BRISTOL AGING AND WELLNESS INC•Fall River, MA

6d•$0 - $23•Onsite

About The Position

This position plays a key role in connecting older adults, caregivers, and professionals to vital programs and services. The role is responsible for receiving and documenting consumer intakes and delivering accurate, compassionate information and referral services. All responsibilities must be carried out in compliance with the Executive Office of Aging & Independence (AGE) and agency guidelines to ensure timely access to support and resources.

Requirements

High school diploma or equivalent.
Excellent oral and written communications skills.
Ability to effectively relate to a wide variety of personalities.
Basic computer skills.
Organizational and time management skills.
Ability to multi-task and work in a fast-paced, high volume work environment.
Driver’s license and reliable transportation required.

Nice To Haves

Elder care or information and referral service experience helpful.
Knowledge of the home care system, community resources, and MassHealth desirable.

Responsibilities

Receive, process, and complete intakes for agency programs in a timely and efficient manner.
Document intake activities accurately in WellSky and log calls in accordance with agency and regulatory requirements.
Collaborate with the intake team to ensure adequate phone coverage for the Intake Call Center.
Provide information and referral services both by phone and in person to older adults, caregivers, and professionals.
Identify community needs and research, update, and disseminate relevant resources accordingly.
Maintain and update the agency’s resource directory on a weekly basis.
Participate in team efforts to ensure the accuracy and accessibility of information and referral materials.
Complete a minimum of 40 training hours annually to enhance knowledge of public benefits and community resources.
Obtain and maintain Community Resource Specialist – Aging/Disabilities certification through Inform USA.
Stay current with eligibility criteria, program guidelines, and best practices for information and referral services.
Ensure all documentation and service activities comply with AGE and agency standards.