Mather Community Campus, Family Program - Intake & HMIS Coordinator

Volunteers of America Northern California & Northern Nevada•Mather, CA

1d•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN), a Certified Great Place to Work, is recruiting for a full-time Intake & HMIS Coordinator for the Family Program at our Mather Community Campus. This position is responsible for intake and exits of the Housing Program clients and assists with eligibility for financial assistance, providing resources and referrals. This position sustains quality relationships with all clients to ensure prompt completion of all documentation.

Requirements

Ability to provide services to clients without ethnic or social prejudices and a working knowledge of eligibility requirements.
Excellent computer skills and ability to manage data are necessary.
Valid California driver's license and ability to meet the organization’s insurance carrier guidelines are required.
Must pass all required background clearances in accordance with agency, County, State, and federal standards.
CPR/First Aid certification is required within 90 days of employment.
Completion and maintenance of all required training and health clearances.
Strong computer skills (Word, Excel, Teams, Outlook)
Teamwork skills
Oral and written communication skills
Detail oriented
Ability to de-escalate situations and assist residents and staff in emergency situations
Organizational skills
Analytical and decision-making ability

Nice To Haves

A Bachelor’s Degree in Social Work or a related field is preferred.
Knowledge and experience with the low-income population and experience in the social services field preferred.

Responsibilities

Provide screening records and client services in compliance with Volunteers of America policies and regulatory and funding requirements.
Maintain positive interactions with applicants, staff and other agencies.
Assist in the maintenance of applicant files which will include personal information (Identification, birth certificates, criminal background results, income status, credit history, Homeless certification, Employment history, family composition and all other eligibility data).
Provide timely feedback to prospective applicants.
Knowledge of available resources in all counties we serve.
Perform clerical activities including reception duties, greeting the public, answering telephone, typing, filing, copying, and maintaining spread sheets, data collection, and mail distribution.
Establish and maintain files, records and statistical data.
Assist in maintenance of mailing lists and any document distribution.
Assist with maintaining outreach inventory supply and outreach closet.
Assist with maintaining vendor resource notebook, update with purchase orders, account numbers, contact info.
Perform other duties as assigned by Program Manager or designated lead.
Ensure all enrollments/exits are entered into HMIS as they are accepted/discharged into or out of the program.
Run weekly reports to audit and correct any data errors.
Track all rents that are paid for clients and follow up on check requests.
Maintain a record on all check requests.
Assure a safe, non-judgmental environment for all clients.
Maintain positive, professional relationships with clients and staff.
Participate in agency training sessions.
Answer all phone calls to intake line and check messages throughout the scheduled workday.
Schedule intake appointments.
Follow up on all pending files for outstanding documents for potential clients.
Assist with file organization; create files for all accepted clients and exit files each month and file in appropriate file cabinet.
Continually learn and enhance technical and interpersonal skills.
Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.