Intake Eligibility Specialist II (1805)

BAKERRIPLEY•Tyler, TX

1d•Onsite

About The Position

Ensure compliance with Workforce Solutions contractual obligations, policies, and procedures for child care intake and eligibility. Interacts with customers and child care providers to determine their needs and provide Workforce Solutions customers with child care services and information, including determining eligibility and enrolling customers in eligible child care providers. The Intake Eligibility Specialist II (IES II) works on all eligibility processes including enrollments, recertifications and status changes and must meet quality standards of 95% or higher on a consistent basis. IES II is required to work independently with minimal supervision.

Requirements

Must be in Intake Eligibility Specialist role for 2 years
Must demonstrate a quality rating of 95% or higher for a minimum period of three months.
Must exceed performance goals for a minimum of three months.
Intermediate experience Microsoft Office
Ability to effectively communicate in writing and verbally
Ability to prioritize and manage multiple deadlines
Demonstrate clear knowledge and understanding of policies and procedures
Demonstrate strong interpersonal skills to collaborate with both internal and external customers

Nice To Haves

Bachelor's Degree From four-year college or university

Responsibilities

Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner
Determines customer eligibility by reviewing the customer documentation for completeness and accuracy
Performs mathematical calculations to determine the parent’s share of cost
Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner
Enters data into databases as directed including the Financial Aid Communication System (FACS)
Maintains accurate customer files in specific order and completeness
Takes immediate action to address and resolve customer and provider complaints
IES II works on all eligibility processes including enrollments, recertifications and status changes
IES II must meet quality standards of 95% or higher on a consistent basis
May be required to perform as a back-up for Lead IES on quality audits for Intake Eligibility Specialists
IES II is required to work independently with minimal supervision
Performs other duties as assigned
Complies with all policies and standards