ELIGIBILITY SPECIALIST II - 60021343

State of Florida • Fort Myers, FL

1d • Hybrid

About The Position

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families. This position may be located in Tampa, Ft. Myers, Largo or Sarasota in the specialized Hearing Representatives Unit. The Hearing Representatives Unit completes supervisory reviews, corrects cases, and represents the Department at hearings. Teleworking may be an option. Facility is a tobacco free environment.

The bi-weekly salary range for this position is $1,424.46 - $,2,493.56.

This is professional work determining initial and ongoing eligibility for social service programs, including reviewing and analyzing error-prone and complex cases to evaluate the quantity of services, conducting training, and monitoring staff as appropriate.

Requirements

• Knowledge of public assistance program objectives and policies.
• Knowledge of problem-solving techniques.
• Knowledge of training principles and practices.
• Knowledge of goal setting techniques.
• Knowledge of arithmetic.
• Skills in operating a personal computer.
• Ability to perform complex arithmetic operations.
• Ability to conduct fact-finding interviews.
• Ability to accurately prepare and maintain records and reports.
• Ability to work with a diverse range of people.
• Ability to deal calmly and effectively in high stress situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.
• Two Years Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• Plus, minimum of one year work experience in the State of Florida Department of Children & Families Economic Self-Sufficiency Program as an Eligibility Specialist I in determining eligibility.

Responsibilities

• Reviewing and analyzing error-prone and complex cases to evaluate the quality of services.
• Conducting customer outreach to review case details or updates with customer.
• Create Hearings packets, including identifying appropriate policy to support findings.
• Conducting training and mentoring staff.
• Representing the Department during Hearings with customers and Office of Appeals.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement.
• Correcting complex casework.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree