Intake & Court Worker, DVJR

enCompass Community Safety Agency Society•Edmonton, AB

4d•CA$53,060 - CA$62,611•Hybrid

About The Position

This is a unique position that has responsibilities working in two departments of the Domestic Violence Justice (DVJR) Program - half-time as an Intake Worker with the Nalah Centre and half-time as a Domestic Violence Court Worker in the Domestic Violence Complainant Assistance Program (DVCAP). The Nalah Centre coordinates referrals from Edmonton Police Service Domestic Offender Crime Section (EPS DOCS) to the Case Workers, ensuring victims are assigned to a Case Worker for effective, professional, ongoing client-centered support and a voice throughout the domestic violence criminal court process. DVCAP provides court preparation, orientation, and accompaniment, ongoing emotional support, safety planning, liaising with the crown prosecutor’s office, and providing information on victim rights.

Requirements

Diploma in human services or a related field; a degree in social work is preferred
Minimum of two years’ experience working with victims of family violence in a fast-paced setting
Thorough understanding of victimization and the dynamics of domestic violence
General computer knowledge (Microsoft Word, Excel, PowerPoint, Outlook and video conferencing platforms).
Exceptional organization and prioritization skills
Ability to manage a high-volume workflow
Experience working with diverse populations and ability to provide culturally relevant services
Knowledge of law enforcement, child and family services, and/or justice systems
Effective assessment, verbal and written communication skills
Effective interpersonal and engagement skills
Clear Criminal Record Check and Child Intervention Check

Nice To Haves

Registration with a professional organization is considered an asset
Ability to speak a second language is considered an asset

Responsibilities

Review and respond to Crown referral, Crime & Trauma-Informed Support Services and other Agency requests such as EPS member, community agency requests.
Receive and review EPS DOCS file summaries and assist in coordinating file assignments to the Case Worker.
Assist in monitoring DVJR e-mail inbox and forward/file emails as required.
Work with Team Lead, Domestic Violence Justice Response on other administrative duties as assigned.
Attend domestic violence docket court on a regular basis to gather outcomes for client updates.
Deliver ongoing services using a client-centered, strength-based approach consistent with the agency and program philosophy.
Liaison with professionals who participate in the Early Case Resolution process, including but not limited to: Case Workers, EPS DOCS, Probation, Children Services, Crown Prosecutors and Defence.
Assist in monitoring DVCAP e-mail inbox and forward/file emails as required.
Receive and review program referrals and assist in coordinating file assignments to the Case Worker.
Provide information on the impact of family violence on individuals and children.
Inform clients of and assist with accessing Victim of Crime Documents (Victim Impact Statements, Restitution).
Provide brief court support (preparation, orientation, and accompaniment) and follow-up support as required and keep clients informed on their court matters.
Provide referrals to other resources as appropriate.
Liaison with the Crown Prosecutors’ office.
Comply with Health and Safety regulations of the Alberta Law Courts Building.
Maintain accurate and timely data collection, data entry and completion of any program assessments and surveys as per agency and program policy.
Maintain and monitor all file documentation as per program/agency policy.
Complete monthly agency employee requirements.
Deliver services in accordance with unit and agency policy and procedures.
Communicate pertinent information to other staff as necessary.
Contribute to overall risk management.
Develop and maintain positive working relationships with external agencies and partners.
Be a positive ambassador for the agency and engage in agency activities, unit and staff meetings.
Contribute to overall agency mission, vision, and values.
Participate in core agency training and additional ongoing training opportunities as directed and approved.
Other duties as directed by supervisor.